BessaHotel Baixa

Il mio soggiorno di una notte al BessaHotel di Porto è stato molto piacevole. La camera era elegante, pulita e moderna e offriva un ambiente confortevole. L'esperienza in piscina è stata positiva, soprattutto perché ha piovuto tutto il giorno, nonostante la disorganizzazione causata dalla continua occupazione dei lettini da parte di altri ospiti che se ne andavano senza ritirare gli asciugamani e occupandoli inutilmente. La posizione centrale, vicino alla metropolitana Bulhão, ha facilitato l'accesso a vari punti della città. Servizio rapido e senza troppa burocrazia. Ci tornerei!! :)

Il servizio è stato fantastico con una guida della città non appena siamo arrivati. Le strutture erano fantastiche, meno la chiusura del centro benessere mentre eravamo lì.

I cannot recommend this hotel! The staff is extremely rude (I have never encountered such behavior in a customer service situation). We had booked a room that was supposed to have a jacuzzi outside, but it turned out that our reservation did not include it, even though it was written in our reservation. The hotel gave all sorts of made-up reasons for this. In addition, the spa was closed, which was not announced in advance and the reason for this was not truthful. We had chosen the hotel for the spa and jacuzzi, so we were quite disappointed that these were not there. However, we got a room with a jacuzzi, but we should not have spent so much time and energy on this, because this was not the customer's fault. The behavior was also shocking in how things were handled and the employee was nasty throughout our vacation. We missed the apology, but the hotel manager also spoke condescendingly. In addition, the shower floor is extremely slippery, fortunately nothing serious happened. I cannot recommend this hotel, because it is not a very reliable hotel and the customer is not treated properly.

Good location

Très bon hôtel, mais il fallait demander pour avoir une brosse à dent alors que normalement les hôtels les mettent à disposition sans qu’on leur demande. Faites attention l’hôtel enregistre votre carte bancaire et vous feront encore un prélèvement de 3€ sans votre consentement + la taxe de séjour, alors que dans d’autres hôtels 5 étoiles ils ne font pas cela.