Hotel a 4 stelle popolari a Porto Alegre

Ottimo hotel, ma la nostra stanza era un po' vecchia. Funzionari molto educati e prestatori. Letto meraviglioso e TV con Netflix, Star + e diversi canali. Anche la doccia è molto buona. Caffè di mattina meraviglioso, con molte varietà. Parcheggio pagato, con valore di R$ 40,00 al giorno.

Con quotidianamente paga(R$369,54) ,*ora di check-in* dovevo pagare più R$130,00 (R$30,00 tassa per avere un bambino che già costava *a ******* e R$80,00 per un bi-letto). Il quotidianamente era 2 adulti e 1 bambino di 10 anni. Il letto con letto era Quee, la camera era una coppia. Dal lunedì, il giorno 18, mi aspettavo un collegamento dal manager dell'hotel e dall'ada. Ha dimenticato di avere un codice del cosummer! Maria Cecilia da Costa dos Satos ***: ************ ********************************************************************************* *° ******: ***

Tudo muito bom. Localização excelente, serviço de manobrista 24h, café da manhã muito completo, várias opções zero lactose e sem glúten. Restaurante com pratos diversos e preço de acordo. Falta uma área kids , pois não tem. No geral vale muito, camas limpas e confortáveis, já nos hospedamos diversas vezes e com certeza voltaremos.

O Hotel Laghetto Stilo Higienópolis é a nossa casa em Porto Alegre. Já faz parte da nossa lista de preferências em hospedagem há um bom tempo. Cada experiência vivenciada tem superado a anterior em atendimento, conforto e qualidade: funcionários atenciosos e preocupados em bem servir; limpeza espetacular e ambientes perfumados, além das amenidades Boticário. O café da manhã é fantástico com omeletes e tapiocas feitas na hora, docinhos, salgadinhos e uma grande variedade de frutas, sucos, bolos, pães e frios. E o pudim? O melhor pudim do mundo! A academia e a piscina, na cobertura, são duas experiências mágicas ”nas alturas”, com uma vista incrível!

Summary: a comfortable hotel that is starting to show its age and is yearning for an update. The good: Front desk staff: the female staff member who helped me check in and check out was fantastic. She was warm, friendly and spoke fluent English. I apologise that I didn’t make note of her name. Food: I had a great dinner at the bistro on the ground level. Simple food but cooked well. The ‘Ancho’ aka steak and chips was my highlight. Room: the ‘inglesa suite’ was large and comfortable. Two TVs, a bath and seperate shower and mini bar that was refilled daily. I would love to know the history of this suite, why is there an English (Austin Powers?) themed suite in Porto Alegre? Seems very odd but let’s go with it! Location: hotel is located in a safe neighbourhood in the historical centre. There are good food and drink options nearby, an adjacent shopping mall with a chemist and luxury clothes stores and nearby parks for exercise/walking. Housekeeping: an acknowledgement of the honesty of your housekeeping staff. I sent a large load of clothes for laundering and didn’t realise I had left over $100 in my pocket. Housekeeping returned this to me in a sealed envelope, thank you. The bad: Noisy: on my first night there was an event being held in the adjacent presidential suite, that the hotel proudly boasted about on its instagram. During this event the room doors were left open, meaning there was lots of noise audible in my room as speeches were performed and there was a steady flow of people constantly coming and going. Thankfully the event concluded around 11pm, but I’d still suggest Hilton reconsiders how to manage the noise from these events if they are a regular feature. Room/bedding: as I mentioned the room was comfortable, but there are definite signs of wear and tear. The wallpaper is peeling, paint is missing from doors and walls. The bedding was very old, noticeable yellow stains on pillow cases and pilling on the sheets. The bedding seems like an easy one to fix quickly, the other cosmetic issues in the room will need more work. I read online that Hilton took over this property from Sheraton in 2022 and at that time Hilton committed to renovating, so let’s hope that’s still planned. Other staff: security staff at the front door were not friendly, they made no effort to greet you or open doors as you came and went, even when I visibly had my hands full carrying items. Staff in bistro did not speak English, fortunately menu is available online in English via in room QR code. Facilities: I was confused by the restaurant on level 5. I understood this was meant to be open for dinner, but nobody was there when I visited after 8pm. I also found the gym arrangement uncomfortable, it has front desk staff that you need to check-in with and get permission to access the gym, as the hotel has sold memberships to people who live in Porto Alegre, so it is not exclusive to hotel guests. Conclusion: this is a very comfortable and secure

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Had I seen pictures like these would never have booked. Bathroom is dirty and gross with mold, light bulbs missing, mirror falling and rusted, courtains and pillows disgusting. We changed rooms but not a lot better. The hallway carpet has never been vacuumed, terribly dirty, not to mention room service trays left with food uncovered overnight. They had us sign a waiver at check in for safe but the safe was missing in both rooms. Experience was not compatible with any other Novotel we’ve stayed at before.

Appartamento spazioso e confortevole. Costo-benefici eccellenti.

They were trying to charge for a second guest in the room with a double bed. How weird of them. How can they charge for a second guest in the room if there is no breakfast being served? They said that the reservation was made on a different platform and all that trying to get an excuse for overcharging us. The man at the front desk was pretty rude with us saying “would it be fair to pay double when you are single?” - and even completed “so why would you want us to charge the room for two for you online?” Very weird the attention was horrible… I do not recommend!!! They want to charge for everything separately, ok, good for them. But for the second guest in the room? Is it a HOSTEL then?! Good luck, I am not coming back!

Localização boa, com fácil acesso a tudo, próximo ao shopping, mercado. Arquitetura interessante, onde o antigo se ajusta ao novo (fachada e acesso) Academia ok, piscina não era lá tão aquecida, não foi possível usar. Secador do cabelo não funcionou, acionei recepção, iriam verificar o que não aconteceu, tive que chamar novamente e trouxeram um secador de empréstimo. Serviço de quarto com alimentação, com boas opções de variedade e valor (Darquez, que são ótimos) Café da manhã poderia ter um upgrade e ser por volta de 6:30, para quem tem um compromisso cedo, como foi meu caso, ajudaria a desfrutar o mesmo com calma. Estacionamento não fica junto ao hotel e na resevar isso não é informado, é cobrado e não há manobrista para levar até o local, hóspede precisa levar. Mas há passagem / acesso pelo estacionamento, que leva ao hotel.