Premier Inn Helston

Room was way too hot, was given two fans both did not work. No signal at all in there which I feel should be stated. I paid extra for Wi-Fi that didn’t work. I tried to turn on the light switch and it sparked off. I did tell customer service people day & night staff but unfortunately they didn’t care. The heating didn’t work, water kept going on & off while in the shower, extractor wasn’t working. The TV kept going crackly, The TV remote didn’t work. I had to buy batteries myself and replace them. Really overall poor and the WORST NIGHTS SLEEP I HAVE EVER HAD!!!!!!

I stay in hotels most weeks Monday through Friday for work and I have to say the reception staff in Helston are the most welcoming and attentive I have come across, always smiling faces, asking how my day has been, which really lightens my day when away from home. Kallen especially no matter what time of day or night I arrive he has a big smile and Lynne every evening checks if I’ve had a good day!

Myself my partner and my elderly mum stayed at Helston premier inn for 2 nights. While my partners and 1 room was perfect my elderly mum who has mobility issues was given a ground floor accessible room which unfortunately was entirely suitable. The shower was over the bath which was impossible for her to get into so she couldn’t shower for the 2 days staying and had to use the sink. Other than that the hotel and staff are lovely.

Arrived in very early hours of 14/04/25 with a bunch of work colleagues and waited, told by receptionist himself when he appeared that we had woken him up! Breakfast was already paid for but told by receptionist that I have to book a time for breakfast across the way at the pub, which I did. As with Premier Inn, couldn’t really fault the room, it was clean, bed comfy and had everything that was needed for an overnight stay so can’t fault it. Went to breakfast about 3hrs after I had checked in, (0630) walked into an empty pub to be told by the lady that a time had not been booked. When I said, it had only been a few few hours ago it was booked by reception, I was met with huffing, puffing, her looking through the bookings list, still mumbling and basically called me a liar , I corrected her and said don’t speak to me in that tone, at which point she looked around a completely empty pub as if struggling where she would sit me, walked to the nearest table and said it’s buffet help yourself. She not only needs a lesson in customer service but also basic manners. I see the lad from reception outside smoking when I went back and he assured me he had booked it. Not a great impression of the staff from what is a nicely situated decent hotel.

We have stayed at a lot of premier inn's and this one didn't disappoint. We were welcomed by a lovely receptionist who made us feel very welcome. The room was lovely and clean and the bathroom spotless. Thank you , we will definitely return to stay and will recommend.

Had a Good Experience at Premier Inn Helston. Site well located with plenty of parking. Staff very welcoming and friendly. Restaurant next door provides breakfast. All in all a god stay. No complaints...............................................................