The Chancellor Hotel

Visited with some friends as girls getaway. We were able to book and check in with no issues at all. The stay itself was great. We took a two bedroom suite for 4 people but there were only cups and glasses for 2 people. It was not an issue this time. The rooms were big and we loved the separate seating area. The beds were comfortable but in the morning I noticed how stained one of the pillows were. They really need to be replaced at this point. The shower itself needs to pressure wash or given a good scrub. The shower door didnt want to slide. At breakfast the sugar bowl was almost empty. This was bad considering we were one of two sets of guest there that night. There were no tongs to serve ourselves and we had to ask Luke to refill the kettle and to bring out more bread. All in all the pros outweighed the cons and we will stay there again. Great location. Cars are secured at night. Not sure if the smoke alarms in the rooms were working.

Simple and secure hotel located outside Port of Spain. The hotel is old and the bathroom have seen its better days. I stayed here during the carnival celebration so the price for one night was very high compared to what you get. There are WiFi, however almost only work in public area.

The staff does not know the area - they couldn't give us directions to restaurants within walking distance. The room may have been nice for the area, but really no better than a motel 6. The bathroom was in desperate need of maintenance. The pool was a nice area to relax by, but devoid of other guests and the bar wasn't staffed. The hotel indicated breakfast was included, but there was none served at all. Rated as average for the area, but would rate as below average in a broader context.

no. Where is the person I spoke to at 730am, they couldn't answer. I calmly walked out whilst the manager followed me out into the car park telling me let her see what she could do. And she cant go lower that is trouble. And if she can call me another hotel. The audacity of these people is beyond me. I told her this isn't going to remain between us. I am going to highlight this for others to be aware. Imagine I am a Trinidadian and getting this kinda is treatment. Imagine what you do to foreigners. Shame on you. Am sure I am not the 1st person you have done this too. You know exactly what you doing. I called another hotel and went there after. I strongly suggest boycotting the Chancellor Hotel.

There are lots of lovely places to stay close the Savannah and downtown Port of Spain. The Chancellor Hotel is not one of those places anymore (I've stayed here several times, but things have changed!). After agreeing to terms for booking my room for a future stay, the hotel changed the terms after receiving my deposit (a very large deposit over $2500 USD), and refused to give me a refund. I've been coming to Trinidad for years now, and am truly appalled by the management at this hotel. Don't risk staying here, the Normandie is right down the street, the rooms, pool and food are nicer and the staff is amazing. The Hilton is also right there and is a very nice hotel and they just reopened a fancier hotel in the area called The Brix. There are other small guest houses in this area as well. Go to one of these spots instead, you will not regret it. But this hotel has changed and I would not risk it if I were you. They kept my deposit, released my room, rented it out to someone and else and stole my money. Also please note, I do not make it a practice to write negative reviews and always give people the benefit of the doubt. After months of trying to resolve this issue, the only thing left that I can do is help protect my fellow travelers, which I am now determined to do. #ChancellorHotel #Stayatchancellor #hotelintrinidad #chancellorcare #hotelinportofspain

I contacted Chancellor Hotel on 11/17/22 and was delighted to learn that they had an available queen sized room for Carnival 2023. I ordered an extra small bed for my four year old child, paid via my credit card, and received a confirmation of my booking. The confirmation states for myself, another adult, and child. The next day, the hotel contacted me to inform that due to the size and location of the room (corner room) it could not hold another bed and asked me if I wanted to upgrade to a suite. They sent a few pictures of the room, which was an adequate size, so I thanked them and informed them that we would keep the room, as I could not afford the increased cost of $550/day. A few days later I received another email informing me that the room was not for a queen sized bed, but a full sized bed. Confused and concerned, I called the hotel and asked to speak to the manager. She confirmed that the room was for a full sized bed and asked me again to upgrade. Given their staff errors, I asked if she would consider lowering the price of the suite to $500/day, which I could afford, but she declined and said she could give me a refund. I told her that it was just a few days and we will keep the room. She said the room was for a couple, and I explained that we would be comfortable in the space, as I saw the pictures. Also, at this timeframe now, it was doubtful that rooms were available nearby. I received an email the next day from the hotel detailing the refund from the hotel. When I called and spoke with the front desk, they said the manager was not available; it was the manager's decision because I would not be comfortable and there were concerns because i asked if there was a desk in the room. I explained that I did not cancel the room and all I did was confirm the items in the room; we are petite and can fit in the bed. She said she would need time to contact her manager. I never heard from them again, despite my additional attempts to reach out. Desperate, i contacted other hotels- even the one that I turned down before- but everywhere in POS was sold out. I ended up booking at the Marriot for double the price, which I could not I afford, but had no choice. I think when hotels make errors or false advertising, the client should be compensated. I felt pushed to order the larger room and when I said no, they cancelled my original reservation. I was forced to purchase another room that is way out of my price point. I submitted a complaint report to Tourism Trinidad and although they sympathized with my situation, they only dealt with larger hotels. They advised me to leave a review. The hotel's actions were unethical. I suspect they had another offer for the room and cancelled my reservation to accommodate another guest, while trying to make me upgrade to a pricier room. Please be careful if you book with this hotel, especially during peak times, such as Carnival.