Freestyle Resort Port Douglas

Wonderful time there. Will come back again!

We were excited to stay at Freestyle Resort in Port Douglas. We contacted the manager in advance of our arrival as we needed a late check-in. Comprehensive instructions were provided, which made our arrival seamless. The pool area was attractive. Sadly, that's where the positives end. The apartment was dated and chairs dressed with illl fitting covers or pool towels. There were numerous cleanliness and maintenance issues, including dirty,greasy crockery,cutlery, and glassware on arrival. These needed to be washed before use. It's not ideal late at night,after a long day travelling. We were given a voucher for a coffee and pastry as compensation for this issue. We also had to prompt the manager regarding the lack of the scheduled mid stay clean, which did not take place when it was supposed to. I raised the issues with the manager, who did say she would have offered us another apartment,if available, if we had told her during our stay. Looking at other reviews, which also share some of the issues we faced, we did not feel that moving to another apartment would improve our situation after we had already cleaned the one we were given. At check out, I did mention the issues to the manager and suggested that the apartment needed to be looked at with a critical eye so that the cleaning and maintenance issues could be fully identified and addressed.

What a wonderful stay here in Port Douglas. Great location. Impeccably clean apartments and the communal bar-b-que was well maintained and easy to use. Also, Anne and Jason could not have been more accommodating to make our stay thoroughly enjoyable.