Utente ospite
3 giugno 2024
We have just returned from a 6 night break at the Zafiro Palace Alcudia. This was our first holiday in an all inclusive hotel with our son that has a peanut allergy. We selected this hotel due to the ability to use their allergen information on their website/app, it gave us reassurance that they understood how to cater for people with food allergies. We were not disappointed. Upon check in, we were issued with an allergy card for my son, showing what he was allergic to, and advised to present this at any restaurant that we ate in. Staff were amazing in making sure food was safe for him to eat, I was also made aware that he could have meals made for him specifically if required. This was again reassuring. My son had no food reactions whist here, and was able to enjoy his holiday. The hotel service was amazing throughout our stay. All staff were efficient, polite and happy. They all looked to work very hard. The hotel was immaculate, the pools were cleaned every morning, the rooms were cleaned to a high standard every day. The grounds maintenance team looked to work hard also, the grounds are beautifully kept. The food was good and varied, and enjoyed by us all. Check in and out was smooth and efficient. We extended our check out time for a reasonable cost, we found this helpful. My daughter was unwell during our stay and we had to ask to see the doctor. The hotel staff were brilliant in helping to sort this out. The doctor was extremely kind, polite, and helpful. What was a slightly stressful situation was made a lot easier by the hotel staff's support in organising the doctor. There were activities for our children to take part in if they wanted time out from the pool. The enjoyed playing mini golf, football, table tennis and water polo. The gym looked great, although we didn't use it. I like to swim, and was pleased that there were some lanes in one of the main pools to be able to have a proper swim. If I had to make a negative comment, it would be, that both the private pools and the swim up pools were much colder in temperature than the two main pools. I'm not sure why this is, but it is definitely a noticeable difference. All in all, we had an amzing holiday in an amazing hotel. Thank you Zafiro Palace staff.
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