Zafiro Palace Alcudia

This hotel is well worth a visit this is our second time here and still exceptional.The best staff and food we have had anywhere nothing is a problem and staff who have made our holiday are too numerous to mention but I will in a later post as sadly our stay is coming to an end.

The pool areas and gardens were well laid out with a very comfortable separate area for adults only to sunbathe. There were several pools suitable for adults to swim away from the family areas. The food in the buffet was of a good quality but unfortunately mostly cold by the time you sat down with it. The other restaurants were generally good with warmer food. The bedrooms were comfortable. and well cleaned. The bar areas and entertainment were a bit disappointingly aimed mainly to suit families with young children. The restaurant staff worked hard and service was very good. The staff on reception were helpful too. The nearby Port Alcudia was a bit tired and disappointing but the old town which was about 1.5 km away was very pleasant and the Roman ruins were interesting. Porta Pollensa was a short taxi ride away and was more pleasant than Port Alcudia. Probably a good hotel for families but not so much for adults unless your off cycling or golfing most of the time. Quite expensive too for what was on offer.

A wonderful hotel with excellent customer service, we have stayed at this hotel around 7-8 times and are already looking forward to returning in October this year. The staff throughout the hotel are very guest focused and always willing to help. A number of staff also recognised us from previous stays, which was lovely.

We stayed in July with two children(7/4). Rooms are very nice, new and clean. The whole hotel is nicely divided with several pools and restaurants. Food in the restaurants as well as buffet in the morning and evening was really good. As it is not on the Beach, I guess the annoying guests you expect on mallorca are bit less the on the other hotels. You can Walk in 10 min into the city centre.

We stayed for 7 nights on an all-inclusive basis and had a One Bedroom Penthouse Suite (on 2 levels with bedroom, living area, bathroom and balcony on lower level and private sunbathing deck on upper floor with sheltered relaxing area and a jacuzzi). I have to be honest to initially having concerns that I’d booked the wrong hotel, this is very much a family fun hotel complex, very different to the adult only hotels we tend to book, but any fears were very quickly dispelled. Yes, lots of families everywhere, but there are adult only pool and terraces and our private facilities meant we had the choice between the busier or quieter options. Services and standard of room was fantastic, very spacious and effective air con plus all the extras including tea making, mini bar, microwave, ironing board and brolly (not needed). Only one slight warning would be the steep and narrow staircase from room to terrace, but you soon get used to it. The main restaurant (The Market) is a buffet style offering breakfast, lunch and dinner. The choice and quality is really good, lots of options, outstanding quality for buffet style and backed up by helpful friendly staff. The really brilliant thing was the all inclusive also allowed us to use each of the other four (yes four) themed restaurants - you book using the simple app that’s easy to download and use. We tried them all, Italian (El Portico), Mediterranean ((El Olivo), Tastes & Sushi (Japanese) and the pool side grill (La Veranda). Absolutely stunning quality and range of food and wines (great selection of bottled wine included with all-inclusive deal), and waiting staff were really helpful and friendly. If you’re not all-inclusive or want to use more than once the price seemed fair and very reasonable based on quality and quantity of food offered. Didn’t make use of the gym or indoor pool but looked awesome. I mentioned this is a family focused hotel (at this time of year the majority being families very young babies, toddlers and primary age children) so there will be times where the pool party entertainment and evening shows can be heard and the queues for the buffet service are busy, but this was absolutely not an issue and most of the time not noticeable. Hotel is also very close to the town centre and main beach area (5 min walk), and loads of good shops, restaurants and pubs if you feel the need to get out. Cheap taxi (€6-€8 each way) to the “old town” which is well worth a visit for market day, Roman ruins and lovely old streets - will probably need an hour or two to walk around but plenty of nice little bars and coffee shops if needed). We did have to wait for around 20 mins for taxi to arrive at the rank but you may be able to book a fixed time return).

Welcoming reception staff very friendly, knowledgeable and helpful. Lovely ambience high standards of cleanliness excellent location close to beautiful beaches/port, bars and restaurants. Excellent amenities and well kept beautiful gardens and grounds. Our room and balcony was very clean and spacious. The bed and pillows were very comfortable. There was only one lounger on our balcony it would have been nice to have two as there were two of us. There was some limescale in the bathrooms which the hotel can easily rectify. A proper solid kettle would have been nice to make hot drinks as the one in the room was not safe to use, there was a coffee maker but we don’t drink coffee. The restaurants were all amazing with a wide selection. Though the hotel seems more catered for young families my husband and I really enjoyed our stay. We just had a few minor niggles which can be easy addressed. Perhaps the children’s entertainment could start earlier in the evening. Overall we are happy to rate this hotel five stars and look forward to returning next year.