Zafiro Palace Alcudia

We stayed in a suit with a private pool over May half term and had a wonderful stay. There were 2a 2c and we all stayed in the same room but plenty big enough. Sofa turned into 2 separate single beds for the kids. Room included a private pool, deck with loungers and day bed and a separate ball bed so loads of outdoor private space. Main pool areas were busy. Was difficult to find loungers on some days by the dome pool - as usual people left towels on and left for ages. Swim up bar fun. Food - buffet great - breakfast incredible choice and lunch and dinner loads of different things. We booked 3 a la carte restaurants - all excellent - do it at reception when you first arrive as they fill up and difficult the get availability on the app (at least at half term). Drinks great variety and quality. Entertainment low key which suited us. Short walk to port and beach. We got a short taxi ride to alcudia old town (I believe a 20/25 ish min walk) - a must do. Didn't use kids club / playground. I think this is best suited to younger kids - primary age (ours were 6 and 9 and probably the older end). Wonderful holiday though!

Holidaying as a family of 10, 6 adults and 4 children under 5, proved to be a joy at Zafiro Palace Alcudia. The pool areas and restaurants are all conveniently located short distances from the accommodation. The rooms are all very spacious and the kitchenette area in the one and two bed rooms made life a bit easier for those with babies. The food in the buffet was lovely and always plentiful. We also ate at the three a la carte restaurants which have excellent menus. The staff in general were always friendly and attentive.

Wonderful family holiday back at the Zafiro, 3rd time we’ve been and you cannot complain, our two girls 6 and 10 loved it, especially the wet bubble and swim up bar and being able to order their own drinks or get ice creams on tap. Entertainment team are fantastic along with Izzy koala! Food is amazing they cater of everyone and such great choice, highly recommend the sushi restaurant, they say you need to book on the app but we always found popping along and speaking to the host she was able to fit us in at some point during our stay The staff are very friendly, always smiling Only downfall I would say is if you don’t have towels on a sun lounger by 8am then you will struggle to find one which is frustrating Also love the fact you can walk to the shops and the port within a few minutes from the hotel

We returned to this hotel after first visiting 8 years ago with our baby and saying at the time we’d come back when he was older as seemed great for kids. Was lovely to be back. The room layout is great for families, one bedroom apartment so with sofa pull out bed for our 8yr old and worked well having living space and a big balcony. Location wise its a very cheap taxi to hidropark but wouldnt bother unless you have teenagers, its super expensive for the day and pools were absolutely freezing. We walked into old town on market day which took about 25 mins and to roman ruins another day. Beach is only 10 mins away as well. Food was good but its a shame the booking of a la carte restaurants is such a faff, the app is a bit useless so reception have to book you in and very unlikely you’ll get availability for the 4 meals you should get in a weeks stay. We got 3 but only due to constantly checking app for cancellations. A la carte restaurants were very good though. Buffet good but not varied enough in evenings and cooking of meat not enough for me, very rare. Good choices for kids though. Worth going to verandah for lunch a few times. Service throughout hotel excellent at reception, cleaning staff and in restaurants. Our son loved the evening quiz and playground. Reception ordered taxi for us when needed. Worth downloading mallorcab in advance though for any return journey, you pay the driver so not quite like uber. They also sorted our airport transfers in advance of arrival for cheaper than I could find online, worked smoothly. One thing that was different since our last visit was no wristbands which seemed odd, you gave your room number whenever you went for meals or ordered drinks at bar but this seemed less reliable and we had couple things on our bill at end which were wrong (but got recrified) and often saw people esp teenagers at bar not remembering their room number etc so seemed more complicated than just getting people to wear wristbands that showed if all inclusive! We didnt use kids club much but it seemed nice environment and you just showed up, filled in form and signed in which was good rather than needing to book. Pools are great, our son spent hours sliding down the big bubble! My main gripe was fact all the sunloungers near both popular kids pools were all reserved by 7am. Hotel didnt do much about this and it was v frustrating no-one actually at loungers til 10am. Si

We’ve just returned from a one-week family stay at this hotel, and unfortunately, it fell short of the 5-star rating it claims. At first glance, everything seemed fine. However, by day three, a number of disappointing issues became clear. The hotel advertises four à la carte restaurants, subject to availability , which is understandable. However, the app used for bookings consistently showed no availability. When I approached reception, I was told the next available booking was the day after our departure. Reception also informed me that bookings are taken three days in advance, but this information was never shared with us upon check-in, not even a suggestion to pre-book, despite our arrival at 2am with two young children. This lack of communication is simply not acceptable for a hotel claiming 5-star service. I commend Tamara, who was very helpful once I raised the issue. Thanks to her, we did secure two last-minute bookings, which we appreciated. That said, I was disheartened by the suggestion that I should perhaps contact our booking agent to express my concerns — they have no control over staff training or procedures at this property, so it felt like deflecting responsibility. The most frustrating moment came on our final day, today. We arrived at the pool at 10am, left our belongings on the loungers, and took the kids to the playground. Upon returning shortly after, we found all our personal items dumped in a pile under the lifeguard tower, directly on a dirty floor with ants, spilled drinks, and sticky residue. The lifeguard simply shrugged when questioned. While I understand the need to manage unattended beds, this was handled with complete disregard. In other hotels, items are respectfully bagged and held at reception and not thrown on the ground. It completely ruined our last morning. Other guests who witnessed it were equally shocked, especially those who had been loyal visitors for years. While the rooms were clean and comfortable, the same can't be said for the pool area. Poolside cleanliness was lacking — dirty tables, plasters, and general neglect were daily. As for the evening entertainment, the animation team lacked energy and engagement. We've had far better experiences at 4-star hotels elsewhere in Spain and the Canary Islands. Apologies for the negative tone, but this review reflects our honest experience. The high price tag simply doesn't match the service or standards. Sadly, we won’t be returning to a Zafiro hotel. ---

This hotel is well worth a visit this is our second time here and still exceptional.The best staff and food we have had anywhere nothing is a problem and staff who have made our holiday are too numerous to mention but I will in a later post as sadly our stay is coming to an end.