1 McCue St, Port Campbell, Victoria, 3269, AustraliaDettagli hotel
Controlla le camere disponibili per le tue date di viaggio
Paragoniamo i prezzi
1 notte
Recensioni degli ospiti
4.1/5
Molto buono
116 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.0
Servizio3.9
Pulizia4.2
Filtra per:
Ordina per:
Tutte le recensioni(116)
Recensioni positive(18)
Recensioni con foto/video(5)
Recensioni negative(4)
Sheela
Unità autonoma con due camere da letto
Soggiorno: ott 2024
Famiglia
4 recensione
2.2/5
Pubblicata: 11 dic 2024
Disappointing Stay at Summer’s Rest Units
Our stay at Summer’s Rest Units was quiet, but it fell short in several key areas. While the units were basic and functional, the overall experience was disappointing due to a lack of service and hospitality.
Check-in was completely self-service, with no one at reception. Guests were left to locate their units from a name list. Shortly after, we encountered an elderly gentleman who was confused about how to access his unit and unable to reach reception. We had to guide him through the process, which highlighted the lack of support for arriving guests.
The outdoor benches provided with the units seemed like a nice touch at first, but they were practically unusable due to the sheer number of flies buzzing around. It was impossible to relax outside or enjoy the rest areas.
An unpleasant interaction with the evening receptionist further soured our experience. She came to our unit to verify our arrival and, upon learning we had our daughter with us, immediately demanded payment for the “extra child,” stating their policy only allows children under 2 to share a bed free of charge. This was surprising, as in Australia, children under 14 or 15 are generally considered minors. While we agreed to pay, I requested to settle it during checkout as I was preparing dinner. However, she insisted on immediate payment, claiming she wouldn’t be available the next day. This could have been handled far more professionally by adding the charge to the final bill.
Checkout was another disappointment. There was no staff at the counter, just a box for key drop-offs, leaving no way to confirm outstanding matters or address concerns.
While the units may seem appealing for their quiet atmosphere and extra beds, the lack of hospitality, unusable rest areas, and poor service make it a poor choice. There are far better accommodations nearby, and we will not be returning.
Traduci
YS
Standard Two Bedroom Self Contained Cabin
Soggiorno: ott 2024
Famiglia
9 recensione
4.5/5
Ottimo
Pubblicata: 16 nov 2024
The venue is walking distance to the necessity. Quiet place with essential amenities. Not great but sufficient for one night stopover in Port Campbell.
Traduci
Akanit
Standard Two Bedroom Self Contained Cabin
Soggiorno: mar 2024
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 2 mag 2024
There is an electric stove in the room. There are kitchen equipment. Water heater, hair dryer
Traduci
rylokc_hkgirl
Standard Two Bedroom Self Contained Cabin
Soggiorno: gen 2024
Viaggio con amici
11 recensione
4.0/5
Molto buono
Pubblicata: 27 feb 2024
Nice location, feel peace and quiet
Traduci
Utente ospite
Camera Standard per Famiglie (1 camera da letto)
Soggiorno: lug 2022
Coppia
4 recensione
3.5/5
Pubblicata: 14 ago 2022
Accommodation is located slightly away from the main street/ shops, so took a bit of effort to find although it wasn't a huge issue