Super 8 by Wyndham Port Arthur/Nederland Area

Everything was ok

Great rate and room. Stayed in port arthur in March at the holiday inn but their rates increased 100%, new regional Mgr so we checked around and elected to try super 8 out. Breakfast bar was less than IHG's but with $100/night rate difference what was provided was more than adequate. Only complaint, cereal and no milk and waffle maker with no batter

Everything was great except for the breakfast. Cereal with no milk amd waffle maker with no waffles.

The property was fine. However, I was offered early check-out in the app as I completed the pre-check-in process. I declined it, but then changed my mind. When I arrived at the desk, the desk clerk was on the phone correcting a billing issue. Instead of politely greeting me, she pointed to a chair and told me to take a seat and wait. When she completed the call, she did say hello, and when asked if I could have early check-out she said it was not allowed. I did not dispute her statement. The next day at check-out, I had a similar experience with the same young lady. As I approached the desk to check out, I was greeted by a maintenance lady who was sweeping the floor. The young lady was on the phone again addressing another billing issue. I stood there for a minute as she continued talking, but not acknowledging me. The woman who greeted me prompted her to assist me by stating to her that she had a customer to assist. The young woman hung up the phone, and I gave her the key card. I was attempting to share with her that early check-out was offered in the app, and they may want to change that, but she kept speaking over me. I paused to let her make her statement, and then shared the information with her. While the facilities were fine, the young desk clerk's demeanor was off-putting. I hope she just had two difficult days, and this is not her normal demeanor. However, I visit the area quarterly and generally stay overnight 1-3 nights; I would not stay here again.

Towel Gate Our stay started off ok. We had 2 rooms. One room had 4 people and the other room had 2 people. I had made a request for extra towels at the time of reservation. When we arrive each room on had a set of 3 towels. I was staying in the room of 4 so I asked the room of 2 if I could use one of their towels. When came time to check out the desk clerk wanted to charge me for a missing towel from the room of 2. I repetitively explained to the desk clerk that the room of 4 was short a set of towels and that we got the extra towel from the room of 2. I was given the run around about how the matter would be taken care of. I offered to unpack my belongings and show that I had not taken the towel. I was finally given my full deposit back in the hopes that the clerk honors his word by not charging my credit card after I leave for a missing towel. Honestly I believe the cleaning staff picked up all of the towels and didn’t count the towels the first time they cleaned the room. They would have noticed then that we had extra towels in the room of 4. Furthermore, the occupants of the room of 2 were constantly locked out of their room which resulted in them having to repetitively going to the front desk to have the key reprogrammed. All in all the staff was very courteous and aside of the towel-gate and rekeying issues the stay was ok.

Was good the night staff could have a better attitude towards customer