Utente ospite
1 marzo 2024
The hotel was immaculately clean and our room overlooked the sea. Well stocked RNLI shop and lovely seating areas. Sadly such a positive review cannot be left for Riggers restaurant. Our starters were fine and arrived after some confusion as to whether the restaurant had any prawns. The 4 main course arrived. ,3 of which were satisfactory. The burger was so burnt it was inedible as was the bun , ham & cheese.I was offered a replacement but everyone else had finished eating so I declined , there was little in the way of apology. We were brought dessert menus but after 20 minutes no one had come back to take our order so I went to where the staff were all chatting. Shortly afterwards the desserts arrived and the custard was cold. Again I had to go to find someone. The manager did apologise and the bill was amended according. The service was terrible no one seemed to know what they were doing. Such a shame that we feel this has let the hotel down. This will not deter us from staying at the hotel we will eat off site in future.
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