Hotel Rosatsch

The only positive thing is the staff.Both the people at the recepțion and especially the staff at the breakfast services who are extremely hepful.Also the cleaning staff.The rest of the rooms are old .I requested a double bed and recived two adjoining beds.Expensive for the conditions offered compared to what is in the area.

Two of us stayed for 3 nights in a junior suite in their "Residence" wing. Had requested separate beddings, and a 1.50m long sofa had been made up as one of the "beds". Not suitable for an adult. However, this was promptly rectified even though it was late in the evening when we arrived. The room was very quiet, as we had requested. It was also clean and spacious. All rooms in the hotel are non-smoking. The staff were extremely friendly, attentive and helpful. We had a few special requests concerning our half-board and departure arrangements and they did our very best to satisfy them. The same can be said for the restaurant staff. We found the quality of the breads, the breakfast selection and the evening set menus excellent. I had chosen this hotel as it was the only one I could find with a reasonable cancellation policy (2 days before arrival instead of 2-3 weeks which are customary for most hoteliers in Pontresina at this time of the year). My basic complaint is that the hotel looks completely tatty and worn out. The manager confirmed that they are going through a large-scale refurbishment. Step by step, beginning with the common areas such as the spa and pool, which all guests can use... other parts of the hotel such as the the rooms themselves, the corridors or the lifts seem to be further down the list...The lift was very small and waiting times long: you are statistically very likely to stop on a few floors before you reach destination. Altogether, despite the good service and nice food, in my view not good value for money compared to the other 4* hotels I normally use in Pontresina.

The hotel was a very pleasant surprise. While the rooms were very old, the hotel is transparent about it on its website, so it was well announced that the rooms had fitted carpets and bathrooms from the 80s. Rooms were very spacious and even had fire places. But make sure you get a room on an upper floor to have some views from the balcony. Staff was very friendly and attentive, at the reception and breakfast. The dinner as part of the half board on the other hand was not a good value for vegetarians. As the restaurant is so transparent also on the dinner menu, it showed that the vegetarian main dish is 20 chf less and yet the menu has the same price as with the meat main dish. After asking quite a few times there was a discount but not as much as the difference in value. So while the hotel was a very good experience, the restaurant on the other hand - at least for vegetarians - isn't.

We stayed 2 nights in this very nice and centrally located hotel in charming Pontresina. The hotel is priceworthy in comparison with other hotels nearby. It has a beautiful big Spa, which is complimentary; big pool, three different saunas, relax room and possibility to have massage treatments. This is excellent to use on a day with bad weather, or in the evening. The hotel also has a big but cosy bar, with plenty of fine drinks + a bar menu. The staff is friendly & helpful and breakfast very good in a very nice restaurant (there are two restaurants in the hotel). The interior of the hotel has high class. We stayed in room nr 403 which has a nice view, a very comfortable bed and top noch bed linen. The room was small with a tiny bathroom - but equipped with a free rucksack/backpack to borrow, as well as walking sticks. No mini bar or aircon. The big Plus in the Pontresina/Sankt Moritz area is that if you stay 2 nights or more, you get a free pass for all the ski lifts and local buses. We would definately choose to stay in this hotel again, if we come back to the area. Thank you!

Excellent hotel which we can recommend without question. Very friendly and accommodating staff, excellent and very clean facilities. Very good restaurant including winelist. Interior decoration is well done. Overall, an outstanding guest experience.