DoubleTree by Hilton Jakarta Bintaro Jaya

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

An absolutely perfect stay from start to finish. The service was impeccable – staff were consistently professional, warm, and attentive to every detail. The rooms were spacious, clean, and exceptionally comfortable, providing a true sense of relaxation. One of the highlights was the direct access to a large shopping mall, which made dining and shopping incredibly convenient. I highly recommend this hotel to anyone looking for a seamless and enjoyable experience in Bintaro. I will certainly return the next time I’m in town.

I booked king room with sofa bed. The room is comfy and clean. The bathroom is large and shower area is so clean. Location is superb. The hotel is adjacent to Xchange mall 1 and 2. The mall is full with shops and restaurant. Breakfast is excellent and varied. You will find local noodles Laksa, nice selection of pastries, boiled rice, american breakfast. Staff is very attentive and helpful. They speak good Enlish