Tru by Hilton Pompano Beach Pier

Хороший отель, отличное место, много ресторанов вокруг.

Where do I start? The hotel building itself looks nice, and the morning receptionist was pleasant. Unfortunately, that’s where the positives end. The afternoon receptionist (not the skinny one) was unfriendly. Breakfast – Awful. We tried it on the first day and could barely take more than two bites. Pool area – Consistently dirty. They only “clean” it once a day, and it shows. Check-in experience – We were on a waiting list to get our room early, along with 6–8 other guests. We were #4 on the list, but somehow ours was the last to be ready—20 minutes after the official 3 p.m. check-in time. Housekeeping – Easily the worst part of our stay. The staff was rude and disrespectful. The floors were sticky, the shower had mold in several spots, and there were hairs in both the shower and on the floor. The desk lamp was literally hanging by its electrical cables. This hotel is overpriced for what you get. The cleanliness and service are well below standard. We will never stay there again!!

Poor maintenance EV did not work for car, fan in bath room did not work , ac compressor so loud , drain in bathroom sink drain not working, original room stunk of cig smoke

The location of this hotel is excellent! My room is perfect for what I need. The view from my room is excellent! The amenities and staff are great, too!

TV NOT WORKING I ADVISED STEPANHIE AT THE DESK AT 625 PM 905 PM I ARRIVED BACK TV STILL NOT WORKING NO NOTE/CALL /MESSAGE ADVISING ME OF SUCH. I HAD TO CALL DOWN AGAIN STEPANIE STATED THE TECH COULDN'T FIX IT UNTIL TOMORROW STEPHANIE HAD THE MANAGER CALL AMELIA MANAGER OFFERED ME 30% OFF I SAID NOT ACCEPTABLE WHAT DO YOU WANT SHE ASKED I RESPONDED 100% SHE SAID OK AND HUNG UP I TOOK THAT AS THE ENTIRE BILL WILL BE REFUNDED BUT FOR THEM NOT TO CALL AND ADVISE ME IT WASN T FIXED AND THEN SHE HANGS UP ON ME TOTALLY UNPROFESSIONAL

All the staff was outstanding. Stephanie at check in and the woman running the breakfast. Everyone was so nice & friendly that it put me in a good mood after a stressful day of travel. Thank you!