Club Wyndham Palm-Aire

Love it here

We went for our family vacation party of three. We just didn’t like how ******* shows pictures of the hotel, but does not tell you that there’s three different hotels on the same property but nonetheless, the one we ended up with the spa was very comfortable and cleanly will definitely stay again. We also like that they had sister locations that were on the beach that you could use their beach, chairs and umbrellas. The only part that I did not like was when I went downstairs to the front desk at the main hotel. And I asked them how come we were not giving a room at the hotel that was listed on ******* the front desk woman had an attitude and was very snotty and said “ this is a resort it doesn’t matter which hotel you end up in you have access to all of the amenities” and I was like OK, but that’s not what your advertising on ******* and basically they push the blame on *******.

I give it a 9/10 just because we have to walk over to the next building to get into the pool otherwise I love my experience will definitely rebook again

3rd time staying there. Loved it! The rooms were very spacious. Our visitors were impressed. Everything was exceptionally clean and neat. It was like home. Didn’t want to leave. Would recommend it to anyone.

Previous times the place and the ameneties and all about the resort is great unfortunately this time we stayed the place is run down, kids running all over the property unattended causing all kinds of chaos, noise and littering at various hours of the day including late night. In our suite the sinks were clogged, we had no laundry detergent, or toilet paper also the remote to the tv didn’t work we had to call to get it fixed. Overall it wasn't as great as it could have been

The room was nice but the experience checking in and leaving were not quite the same. We were given a room that already had guests in and had to wait 2 hours for our room to be re sanitized for us to finally be able to go in. We were invited to a presentation after check out and that experience was a whole other situation with one of the professionals being rude to our family members for talking to us about the suite they were shown (which they loved.) Nonetheless the whole vacation was definitely something and we might not be back to this Club Wyndham.