Utente ospite
14 gennaio 2025
We had booked lake view room, was given a room that wasn’t lake view. Then they made excuses like it was partial lake view, then said booking number is different, finally they said they would change the room but they can’t because we used the room.
A/C remote was broken on first day, but they fixed it immediately.
There was no hot water on the last day in the morning, came back much later but it was too late for taking any shower before checkout.
Room service food was horrible, burnt paneer and biriyani full of bones and fat. We could only eat part of it.
The only good thing I would say is that the staff is well behaved and the breakfast was really good.
But this is not the experience I was expecting from a 4* hotel. And it wasn’t even the busy tourist season. I would recommend to avoid this place.
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