Hotel in zona Service Canada Centre, Pointe Claire

We like Hampton Inn Suites by Hilton Montreal-Dorval. The room is spacious and clean. We had a King size bed and a sofa bed for 4 people and it was good. The breakfast was great. This is a busy hotel so sometimes people were hard to find a table to sit and eat. But it was not a big deal.

The first night we were supposed to check in the system went down and we were not able to get into a room until later at night. By the night audit staff Khalil was amazingly accommodating. He found us an empty room to stow our luggage and rest and once it was up and running he got us into the room we booked for. The next day Angie did a phenomenal job managing the desk all by herself and solving the issue from night before. Would 11/10 come back to stay here.

Façade du côté autoroute très bruyant, à l'arrière sûrement moins. Base de lit en tôle ??(faut pas frappé dessus surtout si quelqu'un dort). Une seule machine à glace pour tout l'hôtel. Pas de lait ou crème dans le frigo pour le café. Quelques petits ajustements encore, hôtel neuf et propre.

We stayed here for one very short night prior to an early flight from the airport. We chose this hotel partly because it had a restaurant, and after arriving on the train we didn't want to have to seek out a place to eat. Unfortunately, the restaurant is closed on Monday, so we had to take a taxi to a restaurant about a mile away. There was a happy hour at the hotel with generous drinks but really minimal food, so that wasn't an option for dinner. The other negative is that there is a lot of noise from the nearby highway. Only in the morning did we discover that earplugs were available in the bedside drawer. Obviously the noise is a problem for many people. We took a 5:15 AM shuttle to the airport and the driver was very friendly. Unfortunately, we had to leave so early that we were unable to take advantage of the provided breakfast. For a one-night stay near the airport, we could have probably found a more suitable, quieter hotel for less money. A shuttle to the restaurant would have been helpful, and a packaged breakfast to go would have been a nice touch.

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The front desk provided a free welcome gift cookies to welcome us to stay. It is expected experience of booking Hilton hotel. We stayed there for 2 nights, however there are no housekeeping services even we reminded the staff to clean up room in the early morning. The overall service is so-so; the location is not easy to access and there are only few shops nearby.

Amore la posizione come è abbastanza vicino ai clienti che ho bisogno di visitare ma anche conveniente per arrivare all’aeroporto, confortevoli letti

Questo hotel si trova a buon mercato nel terminal dell'aeroporto di Montreal. Le camere sono grandi, pulite e moderne. È un luogo perfetto per il crollo se avete solo poche ore e non volete andare fuori proprietà. La mia unica denuncia riguarda l'errore di un membro del personale. Anche se avevo pagato in anticipo per la stanza, mi è stato chiesto di mettere in custodia una carta di credito per incidenti, che è normale. Alla checkout, ho confermato che tutti eravamo fissati (nessuna tassa). Più tardi, ho scoperto che la mia carta di credito era stata pagata oltre 100 dollari per qualcosa. L'hotel ha detto che avevano commesso un errore di rimborsare la tassa, ma ora ho ricevuto una tassa internazionale per la tassa e la restituzione, che è davvero fastidioso perché non ho comprato nulla.

Il capo è cinese e ha i capelli bianchi. È molto gentile. Devo fare una telefonata per andarlo a prendere all'aeroporto. Non capisco la lingua, quindi ho chiesto all'autista dell'Hilton di prenderlo era molto entusiasta e mi ha contattato chiedendomi di aspettare all'uscita 8. Tutto è andato liscio. Il capo e l'hotel hanno entrambi il senso dell'età e sono molto gentili, 😄, il letto è molto comodo e l'igiene è molto buona C'è un po' di odore quando entri per la prima volta nella stanza, ma si vede guardando il tempo laggiù piove da N giorni, quindi capisco: lunga vita, sono molto soddisfatto dell'ambiente generale, il personale di servizio è molto entusiasta, il capo è molto gentile e disponibile a spiegarti e ad aiutarti. ecc. È altamente raccomandato e prenoterò di nuovo la prossima volta. A proposito, nelle vicinanze c'è un supermercato e un negozio di accendini. Non lontano c'è un autobus per la città, il che è molto comodo.

I recently spent a couple nights at the Sheraton Montreal Airport (one night stays on each end of a trip) and while the stays were good overall, I would say there's a lot of opportunity for the hotel to improve. I've stayed here many times over the years, but I haven't been in a couple years. Returning this time, I felt it was a good hotel with a lot of potential. I just got the feeling there is a lack of attention to detail in a lot of areas. The first night I stayed, there was no explanation of the dining situation. The television stated the restaurant and room service was not available. When I went down to the lobby I noticed the restaurant is in fact running. I'm not sure if room service is also open and the information was outdated. The Club lounge was also closed. They do provide soft drinks and complementary sandwiches which is a decent compromise however. There is a beautiful new fitness centre, but it was initially difficult to locate. It would have been nice that its location was explained when checking in and better signage. After walking around I finally asked a cleaner for its location and eventually found it. The machines don't seem to have television or anything hooked up to them which would be a welcome addition if possible. Overall this is a good hotel with a lot of potential. It felt like things got shut down due to Covid and just never really restarted. While other hotels have made the move back to normalcy, this one still felt like it was in transition. The staff were friendly and the facilities are clean. Some of the furniture is probably due to be replaced, but again we are talking minor improvements. I would return to this hotel, I just hope to see more things back to normal and better communication. Not having room service is a big problem.