Hotel terme a Poços de Caldas

Do NOT stay at this hotel. This is the worst hotel I’ve ever stayed at. After a 20hr+ trip (solo with a baby) I got to the hotel and was advised they do NOT have anyone to assist to take the luggage to the rooms and the guests have to do that by themselves. (Even having a baby in my arms). Then I was given a room on the third floor (last room of the 3rd floor) to take baby, luggages and stroller. The ELEVATOR DOES NOT go to the third floor. You have to take the service elevator to the second floor and switch to the main elevator down the hallway to take the next elevator to the third floor. Also, the elevators are so small you CANNOT fit two standard size luggages plus 2 people inside (and the elevators are stuck in the 50s and probably gonna stop working at any moment). Once you figure it out on your own how to get to your room (because at any point anyone offer to show you around the hotel or any help) you get disappointed once again with the oldest rooms you will ever see. Also, this hotel is not carriage or disabled accessible at all there are NO RAMPS anywhere so going to breakfast or the lobby you have to figure it out how to go down 4-5 flights of stairs with stroller/ wheelchair. (Also no help ever offered)… if you need to wash the bottles for baby.. you will be told find the nearest sink or do it inside the bathroom sink in your bedroom !!!! Yep, I was told that. The hotel DOES NOT have lunch/dinner you have to call the lobby in advance and pay a ridiculous amount of money for the nastiest food you will ever see that will end up in the garbage (really can’t be eaten. (And it takes about 40mins to be delivered to the room because the hotel orders it for the cheapest restaurant in town and probably makes some money on top of the real price). Now if you have kids, beware this is the most ridiculous place on earth. There is a tiny section of toys for kids in the kiddie friendly area. However, the gates to the pools are wide open tied with metal hooks so the kids can run straight to the pool, the outlets are not covered and the kids can just put their tiny fingers straight in them (and they are all over the room at the kids heights). Also, the platform for the bouncy house is loose and almost turned over with my daughter and other kids. The room service is despicable and left a plate of food in my room for two days and did not exchange my towels for days as well. I also asked to borrow a vacuum (to vacuum seal a bag for storage of stuff in my luggage) and was told the hotel doesn’t have a vacuum! I spent two days in the hospital with my baby as soon as I arrived in the hotel and not only I wasn’t offered any help the manager told my family members that came to visit the baby that they could only stay for a max of 10mins otherwise I would have to pay a fee of 20$ (which I had no choice but to do it for one guest). This hotel is beyond ridiculous, has horrible service, plenty of violations and should not be opened for service! Please STAY AWAY

nella seconda la nostra tappa a Poços de Caldas abbiamo deciso di soggiornare qui.in realtà non è stata una bella scelta rispetto alla precedente per una serie di motivi: la struttura è un po’ vecchia e datata, alcune parti non sembrano perfettamente pulite ma neanche superficialmente… Vedi la moquettes. Abbiamo optato per una mezza pensione, per la cena, abbiamo avuto davvero difficoltà a trovare qualcosa che fosse decente. In realtà il personale molto gentile disponibile ma comunque questi sono dei dati inequivocabili. La stanza è mediamente grande ma il letto piuttosto scomodo con un materasso in cui si affondava.era presente lo split dell’aria condizionata ma non il controller.La colazione, un po’ più variata della cena, in realtà presentava tutte cose medie e.direi che pure il prezzo visto tutto questo è un po’ alto.

Hotel e buono, ma non ho ospitato alla data prenotato, per motivi di salute ho cercato di cambiare la data di prenotazione 10 giorni prima ma senza successo ho contattato l'hotel non ho ottenuto risultati, ho chiamato trip non posso parlare perti un giorno a causa della competenza del sito

L'hotel è molto spazioso e molto ben situato nel centro delle pozzi. Il caffè è ben servito. la assistenza dipende dall'orario e bene.morato. luogo di parcheggio e sulla strada, quindi durante il giorno è zona blu.

Ho soggiornato presso l'Ibis Pocos de Caldas numerose volte. Il personale è buono, il colazione è adeguato, la posizione è buona e le camere sono adeguate. Il rating 4 stelle riflette le aspettative. Ibis è una buona scelta a Pocos dove ci sono relativamente poche alternative hotel “moderne” e molti “vecchi hotel classici” con un senso completamente diverso