Avenue Pallova 28

Good location and very clean and big room. Very good stay

The hotel has big and comfortable rooms. It is a little bit difficult to park the car near the hotel, but it is in walk distance to good restaurants.

Nicely located for an easy walk into the town centre, and generally in a very clean and tidy state. And I can honestly say I slept really well, with limited noise and distractions, and a comfy bed. Friendly and helpful staff, with a fully covered and good quality breakfast option. Slightly confusing on the Hotel lobby entry point as google takes you to the rear of the building, and so it could do with a couple of clear signs to help ;p More than worth the money for the stay, and would be happy to visit again.

The hotel is a solid 3-star level hotel, not 4. It is well located for access to the old center of Pilsen and the breweries. The sink in our room was clogged but this was cleared within a very short time of notifying the front desk. The shower was nice, but it did flood the floor due to its configuration with the half wall ending near the showerhead. There was also no shelf in the shower for soap or shampoo bottles outside of the squeeze mounted to the wall. The room was enormous and comfortable. Our room had a couch. The bed was two twin beds together and with a single sheet. The blankets were warm as well. There were no extra blankets, pillows, or towels in the room, there were only two of each. There were also no robes or slippers available. The front desk was very friendly and spoke English as well as anyone can asked when traveling. They were helpful but did not have any adapters or cables that can be borrowed if you forgot one. The TV was a good size for the room but the Chromecast function was not working. The available channels were only in Czech language.

Terrible experience. The pictures of the Superior Deluxe Double show a room with a sofa. The couple we are traveling with got that pictured room. We did not: ours had no sofa or chair (only a very small, flimsy desk chair made of plastic mold). My complaint was dismissed by the manager, who said that since the room detail description didn't say a sofa was in the room, it is not promised. The pictures don't mean anything. No compensation offered. Another room was offered for the second night, but, of course, moving is unpleasant at that point. Adding insult to injury, our room was not cleaned the next day. We left the hotel at 10:30 in the morning and didn't return until 8:30 at night. We left the "Please clean the room sign" on the door. But it was untouched. And the room is 'modern', in the worst sense of that word. Night tables that are lower than the box spring of the bed. A bathroom sink that is so low as to be uncomfortable. A European style shower, but the single glass shield is so narrow that water cascades onto the floor outside of the shower. Something good to say? The breakfast. And finally, please note: the manager cares nothing for the satisfaction of the customer.

Bright and nicely furnished hotel and really clean too. Great location for the old town centre