Plymouth East

Con Premier Inn sai sempre cosa avrai, ogni camera è uguale. Ciò che non è garantito è l'esperienza che avrai con il personale, la loro cordialità, disponibilità, ecc. Abbiamo trovato il personale di questo Premier Inn (e siamo stati in molti) eccezionale. Sempre gentile, amichevole e felice di aiutare. Un riconoscimento particolare va fatto ad Agnes alla reception, che ci ha accolti in diverse occasioni durante il nostro soggiorno di 3 notti, sempre con un sorriso caloroso e un atteggiamento amichevole (anche alla fine di un lungo turno dopo che avevamo avuto un po' di troppo nel bar della porta accanto!) Soggiorneremo qui ad ogni visita a Plymouth d'ora in poi. Altamente raccomandato.

I don’t normally leave reviews but I felt a bit guilty for the way I treated your receptionist. I gave her abuse and aggressively swore at her because of the noise from the refurb. Kirsty remained calm and polite even though I was so rude to her. Throughout my stay after this happened she was still friendly to me I think she needs to be commended for this as if that was me in her shoes I would of told me where to go and kicked me out of the hotel. I had a bad day and I can only apologise I did apologise to her too. She explained that the refurb happening was on the website and I also got an email, she did move me rooms too which was a lot nicer and quieter. Kirsty was very professional and very friendly and didn’t deserve that.

This hotel was so hard to get to at night if you don’t know the area, there should be more signage and possibly a big lit up premier inn sign at the entrance. The car park is also very dark at night! I would have left a poor review regarding this as it is really bad BUT my clean room and the professional and friendly receptionist Kirsty more then made up for it! My room was really clean and I could choose to have daily housekeeping had I requested it. Kirsty greeted me with a hello and friendly smile every night of my stay she not only made the effort to have a conversation with me but also my daughter who came to pick me up. She also recommended a fabulous restaurant during my stay and I will be visiting your hotel and that restaurant again purely because of your receptionist. Thank you for a really nice stay see you soon.