B_Smart Motel Landquart

Super hotel, strange at first as no staff around. You check in yourself by following the instructions on the screen, this then issues you your room keys. Does feel like a concrete car park checking in, however when you arrive at the floor you are staying on it opens up into a lovely lounge area where hot drinks are available all day and in a proper cup! You can have tea, latte, hot chocolate, americano etc. our room was very spacious and clean. Water in your room as well as 2 actual glasses. Windows have shutters on which you can open with the press of a button, a/c as well as opening windows. Spectacular views. Bathroom again was generous size with an instantly hot shower. Hairdryer provided and a good one as well. Breakfast is self service from the fridges etc, choice of 6 cereals, ham, cheese, breads, croissants, yoghurts, jams etc. had a lovely 2 night stay and would definitely go back. Don’t expect to see any staff.

Chosen for its close proximity to the station, and Chur for our departure on the Glacier Express we could not have chosen better. A couple in front of us were experiencing difficulties at the self check-in but reassuringly were receiving help on the phone so when we experienced the same we were confident that we could get help and so with a little time wasted we were off to Junior Suite 3. It was huge, light and airy. Great entrance area for case, coats, storage, large bathroom with spacious shower and then the room itself with 5 full width windows across was vast offering a great view. Large sofa seating area and adjustable TV was well thought out, would suggest a coffee table beneficial. The concealed kitchen added to the comfort of the suite but with only a microwave I assume utensils and crockery are obtained from the refreshment area, as too hot water. One complimentary bottle of water was provided. No USB charge points and found only one socket our plug adaptor fitted. We did enjoy some live UK tv channels. All the facilities were immaculate with the refreshment area being spotless and offering a good selection of drinks, hot and cold, breakfast cereals, yoghurts fresh fruits breads and pastries. The staff very pleasant and doing a good job restocking and cleaning. We missed the opening hours of the nearby Coop but Avec was open 0530-2200 and was very well stocked with lots of choice. I would not hesitate to book another stay - the standard was unexpectedly above average and extremely good.

Due to a medical urgency (operation) of my son we had to cancel a trip. I asked this hotel a month in advance for cancellation. They refused. Then I asked to postpone to another date (6 month later, off-season). They refused. Just explaining 'Our policy terms state you have to pay the entire fee'. This kind of arguments in times where everyone constantly has to change plans due to healthcare elements is an illustration of trying to cash in on people no matter what. Avoid this hotel!