Hotel in zona Nicte-Ha Park, Playa Del Carmen

Questo è il miglior valore in Playa Del Carmen. Il miglior bang per il buck soprattutto se si sta prenotando su questa app. Buona cibo. Il ristorante di bicchiere è anche grande. Tutto è pulito e moderno, anche se non il più nuovo hotel. Questo è il nostro andare all'hotel. Solo la denuncia è fermata, inclusi il premio tequila (Don Julio) nel tutto inclusivo

Incredibile. Situazione eccezionale, il personale è molto piacevole e sorridente . Les repas sont d’une qualité remarquable !

Non consiglierei questo hotel. Non c'era acqua nella stanza e l'elettricità nella zona comunale (che significa non sollevamento) per il nostro soggiorno di notte scorsa. Dobbiamo portare il nostro pesante bagaglio nelle scale per controllare. Il ricevitore ha promesso di rimborsare i soldi per l'ultima notte, ma il nostro agente di prenotazione ha detto che l'hotel non è raggiungibile perché non rispondono mai alle chiamate telefoniche o alle email, quindi la nostra richiesta di rimborso è ancora in attesa. L'hotel si è impegnato a procedere immediatamente con il nostro rimborso, ma ovviamente non è così.

Piccolo hotel carino, a 3 isolati dalla Fifth Avenue. una zona tranquilla, bei ristoranti vicino al centro, buona colazione, l'unico svantaggio qui era che l'aria condizionata non funzionava, ma il responsabile ha fornito una nuova camera di aggiornamento. L'hotel ha un potenziale ma necessita di un aggiornamento esterno. La foto è una pizza vegana proprio accanto! Sorprendente.

Bella e pulita e un posto meraviglioso che sarò di nuovo... sono sicuro che saremo di nuovo.

Tutto è andato bene, le strutture sono un po 'antica ma di buona dimensione, suggerimenti sarebbe che aggiungere un asciugacapelli nelle camere e che cambiare le tovaglie perché durante il nostro soggiorno non ci hanno cambiato le nostre - Una tovagliola.

When I say average I do not mean bad. But nothing stood out. I was just there a couple of weeks ago and I cannot remember anything that stood out as positive or negative. You pay for a comfortable stay, a good night's sleep and hopefully nothing will go wrong. This place was just all that. Parking in the basement. Large hotel, the ATM machines had run out of cash according to a customer complaining at the next counter while I was checking in. It was New Year though.. There is a small 24hr convenience place near the desk, with all minimum essentials. Just as well as there is nothing really close by. There is a shopping mall type place with some eateries, but not sure how you could get to it without a car. And if you do take a car, you have to go miles in opposite directions just to get to it. There is a place called ”Perche No” which does really decent pizza (just avoid the four cheese one) and desserts are a bit small. Other than that, the room had a kitchenette like all Residence Inns and was nice enough. Decent balcony and view at the back, sitting area and all good enough for the one night we stayed there.

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.