The Fives Beach Hotel & Residences

Everything was perfect, just an amazing holiday. Thanks to all the staff in particular the Tui rep and Arturo the guy who works at the mestizio bar and at the Plaza bar. If you love massages look at the beach for Gustavo and the lady Mago from OM massage, they are amazing and it costs much much cheaper that inside the resort.

First time at the fives and loved it! There are so many things to do daily on site. while staying on site, food, spa, entertainment, the grounds. The Yoga & Fitness classes lead by Lo who was at the resort all week with NRG2GO were exactly what my body needed and were so fun. She spent time asking about us, making the classes different each day and was passionate about wellness, it truly showed. The variety of food available was abundant, with so many different options to keep you excited. The smoothie bar was an huge plus. We participated in the tecezmal ceremony and it was beyond words. The spa offered so many included activities like body oils, body scrubs and DIY facials. Such a relaxing holiday.

Just spent another week at this great resort! This time, we had another family with us and we had children ranging from 11 to 17 years old. Everybody had a blast. The food was amazing and plentiful. We were able to make reservations as part of our membership, but I know this can be limited. The buffet at night is always a great to back up. The beach is great as well and there’s plenty of snorkeling under the dock/pavilion with loads of fish. The grounds are well kept, and the wildlife is plentiful. The rooms are spacious and we stayed in buildings 500 and 800. One word of caution: you cannot reserve the beach or pool beds in the morning unless you remain with your personal belongings. They are watching this closely and will move your items if you are not with them. A big thank you to our ambassadors, Larissa and Frank. Our pool ambassador, Bernabe, we had an incredible rooftop dinner, courtesy of Israel and Chef Matteo. And lastly, our excursion snorkeling, complements of Conrado, was amazing.

It was a lovely family trip! The beach had a nice barrier to let my little one play the ocean.The food was top notch, even the flavors buffet had a good rotation of international and local specialties. We were impressed with their careful attention to dietary restrictions. They had activities everyday for kids and adults. I enjoyed waking up in the morning to terrace yoga and i even tried pilates for the first time. The NRG2GO instructor helped guide me through my first class and made it very welcoming. We enjoyed the other activities as well on the resort like colouring and facepaiting for kids. Overall a memorable vacation and a Great family resort.

Wasn't sure what to expect because the reviews are up and down. I was pleasantly surprised at how well-kept the resort is. The landscaping is beautiful and everything is kept up very well. Nearly all of the staff is absolutely wonderful. So very kind and always smiling and welcoming. There were a couple negatives about my stay that I'd like to make everyone aware of: 1. The fixtures in my room were worn and had some rust on them. Not a show-stopper, but it gave me a very dated feel. 2. Bugs in the bed. I know it's impossible to stop insects from going where they're going to go. But when my wife and I woke up on our last morning there were SIX fly-like creatures crawling from under our pillows. And when we got to our room on the first day, there were a line of the same creatures, dead, laying along the bathroom wall. 3. The main buffet restaurant was pretty good most of the time. The sushi was awful and tasted not fresh/fishy and I refused to eat any more. There was some mold on some of the pastries, which have obviously been passed down from meal-to-meal throughout the week (maybe month). 4. The dinner we had at Sea Olive was absolutely horrible. Unseasoned meat, mystery ingredients in the veggies, undercooked pasta. If we weren't starving we would've thrown the whole meal away. Also, the other half of our family sat outside of Arezzo at 6:30 looking for a seat for dinner. They were finally sat at 9:30! And their meal was awful!! Go to the Thai restaurant for a respectable dinner. 5. This is optional, but they will try to talk you into free vouchers and excursion discounts if you meet with their sales team for a 1-hour presentation. No, it's not a timeshare, but it's investing in the actual property with a very large lump sum of cash ($40,000 for top tier), which gets you 1/2 off resort stays for 50 years, or something like that. 6. STAY AWAY FROM THE EXCURSION TO CHICHEN ITZA! It is 100% nothing more than a money grab the second you get on the bus. They hype the Mayan culture, which is cool to learn about, but they try to encourage you to buy souvenirs, your Mayan birth certificate, and every knick-knack you could imagine, saying it will help the Mayan people (while at the same time they're all on iPhones). You have to run the gauntlet of street vendors everywhere you go, constantly bombarded to buy something. Huge turnoff. And also, the souvenir shop in the Mayan village charged us double what we were supposed to pay, so be very careful. Our total should've been $156 dollars and our card was charged almost $400. Always, always, always look at your receipts and pay attention to what you're being charged. And to make matters worse, the silver/turquoise ring I bought was gone when I got back to the resort. They either didn't put it in the bag or it was stolen while our packages stayed on the tour bus while we visited the sites. That same ring was tagged as $20 and later on I found out they charged me $210. As much

The Fives is a Beautiful boutique hotel with well appointed rooms and amazing food. Beach was just ok… swim out is a must! Amazing grounds and staff is very courteous and helpful! Perfect for kids too!we really enjoyed the Mexican restaurant.