Lisa Ivette
6 febbraio 2024
I’ve been to this resort several times. And every year the resort has become less and less inviting. First, some of the staff need to have more helpful and knowledgeable about the area. They need more than one bartender at each site. You are serving many ppl and also attending to the servers who are requesting drinking by the pool. The pool entertainment has diminished over time. They need to bring back Norberto and his crew back. The night entertainment is nothing to stay for. The restaurants have all changed their menu and not for the best. Also every time you asked for something they ran out of it. Also, they have ppl there selling you excursion there was a guy from Discove Arturo was his name, he was the most rude person. Talking to him was like ww we’re wasting his time. The moment we sat he ignored us. After he acknowledged us he was like well what are you looking for. Just very rude. We had to keep calling to have them fill our fridge with beer. So disappointing because I loved this place, it’s why I kept going back but nothing has improved so it’s time for me to say goodbye to this resort and find a new spot. Positive point is the area, you are steps away from 5th Avenue.
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