Whala!Tenerife - Formerly Marola Portosin

Prima hotel vriendelijk en behulpzaam personeel,mooie locatie

This hotel is a good stay a little walk from the center but a beautiful one. Some food places are around a 24 hour shop up road aswell, rooms are very clean would definitely recommend also looking at returning next year with friends. Staff are nice aswell.

Whala! Tenerife. Formerly Marola Portosin. This is a sad tale of a once magical hotel with a near perfect blend of components that made something very special now sadly losing its way. Over the last 2 summers something has gone very wrong and the experience has changed. Change can be good and for the better in most cases but this great little hotel has lost its charm. It's the small things. Plus one big thing that's taken the shine away. The bar is the heart of this hotel. Thankfully it still is. Tom, Cata, Lucy and Orehna work hard to give everyone a good time. The food is amazing with kitchen and menu changes making the food something to brag about. Always friendly and welcoming. The changes to the bar have been embraced by the staff and the new food options are first rate. During our holiday things have been marred by a bad experience that could happen anywhere. But it was handled terribly by the hotel management. A break in that involved multiple rooms, some violence and a lot of upset rattled many guests. Thankfully very little was stolen from the rooms and nobody was seriously hurt. Our Jet 2 Rep Charlotte did an amazing job to be on site and speak to everyone. Put us at ease and listen. Sadly the management on site here have been absent. No updates for the guests, no apologies for lapses in security, no news of any kind and most concerning no updates or help for their own staff! Thankfully Jet2 arranged for extra security presence but even that wasn't followed through correctly by the hotel management and the added uniform presence wasn't booked and present for yet another day. There are inconsistent behaviors from the management that leave a bad taste in your mouth. Silly policies about inflatables and plastic cup deposits are annoying but are enforced with enthusiasm. However large groups of all young male/stag parties shouting, running around and making a ruckus late into the night are left alone and not managed correctly. Reception staff are not able to do their job and be security guards too. Doors left unlocked. General security levels being poor have scared off a lot of guests that have been coming here multiple times a year for 15 years or more. Inconsistent cash only culture at reception for deposits and an impression of indifference when reasonable requests are refused. It's not that we demand our own way but if you've had a scare and upset... Maybe show your face and make sure that small gestures of kindness for the more vulnerable guests are offered. Whala! What are you doing? What are your plans? You really need to get the management to improve their engagement. Prices can't keep going up without investment in new doors, better security, refreshed decor and upgrades to comfort and security in our rooms. 2 out of 5 stars overall Bar and Staff 5 stars Hotel front desk 3 stars Local management zero stars!

We arrived home August 21st after a 13 night stay at the Whala! My nearly 10yr old son and I had an awesome time here. The pool bar was brilliant. (If a little pricey) but the staff Tommy,Cata and the other lovely ladies made us feel so welcome and the food and drinks were always spot on! Especially the frozen Daiquiri at 9 euros! The beds were great and very comfortable and the rooms although very basic and dated were always kept clean and fresh by the fabulous housekeeping staff. Our room was over the street, I didn't experience any noise that would disturb my holiday! I felt safe and comfortable whilst my son spent 6 of the evenings with his dad who lives on the Island. The pool itself was beautiful. There was a queue for sunbeds at 9.30am, but this added to my entertainment as I was up early doors anyways. I ate breakfast many mornings in the pool bar and sauntered over to sunbeds when the pool opened at 10am! The location was good for me as I know the area well and nowhere was too far on foot. Visit Meson Castallano for a steak which is over the road on El Camison! I would absolutely stay here again in a heartbeat

Fantastic hotel, spotlessly clean and warm welcoming staff! The pool area was a favourite with my children! Relaxing atmosphere and fresh and airy lounge areas. We had a late flight and were offered to leave our bags there and use of facilities even after check-out! Front office staff so friendly and always a smile for us, will definitely be back and will tell all my friends! #IRISH TRAVELLER