Utente ospite
8 ottobre 2024
This hotel was fine, and I got more used to the standards as our trip went on, but I would never stay again. Firstly, please be aware of the requirement €100 deposit per person. And when they refund you this deposit it takes 5 days to back on your card - so you can’t use the Euros for your last day - complete waste of €200! My partner and I arrived in Tenerife seperately; he arrived in the morning and knew check in wasn’t until 15:00. At 15:30 our room still was not ready. Once he got to the room, this was not as described when we booked. We did not have a private balcony/terrace, instead you access the room from the front and share this area with others, so people will be walking through you during the day if you use the sunbeds outside your room. Unfortunately for us, our room was between a few groups of 19/20 year olds. We didn’t have any issues with the groups, however we constantly had people running around/between us, littering, shouting - none of these things would have bothered us if we’d had a private balcony like advertised. We had flies and cockroaches in our room and the cleaning standards just were not good. We were told there was no other rooms available when we tried to switch rooms being unhappy with the room we were given - my partner checked online at the time and was able to book a room for the duration of our stay! The beds were the most uncomfortable that I’ve ever experienced - thank god we were only there for 5 nights! I didn’t even bother to use the air conditioning as I was too scared what would come out of there given the dust and the pests we’d already experienced. We also did not use (or even go to) the pool in the hotel. We’re beach people so this is normal - but the cleaning standards in this hotel would’ve kept me away from it anyway. The only saving grace was the location. Also, the guy on reception (bald, glasses) really tried to help us and did his best to improve the situation, which we did appreciate. However we would not return or recommend this hotel unless youre in the 18-30s bracket and going on the lads/girls holiday
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