We stayed at the Elba premium suites at the end of February 2025 and into March as it was my wife's 50th and chose this hotel as it looked good on the web. On arrival everything was good and check in was swift with the staff wishing my wife a happy birthday although it wasn't for a couple of days but it was nice all the same, I was surprised that there was no guidance to your room as most places these days have a golf boogie to jump on to anyway we found our suite in the adult only section of the hotel and the room was nice and clean although we did find a stray can of beer next to the bed from the previous residents, paying additional for the safe was a shock and an empty mini fridge was also a shock but you do get a bottle of water each day. The adult pool area and poolside bar is nice but the area is far too small for the amount of guests that stay here, most days all loungers had been taken by 10.00am and some reserved that the hotel states it manages but doesn't so you have to go to the main pool area which isn't bad but the water is Baltic. The food is by far the hotels weakness, every night some of the supposedly hot food is cold and not very pleasant to eat, this has been reported many times in other reviews with the management saying that they are looking into it but so far it's no better, in fact the best meal that we had in a week here was not in the hotel and trying to book a reservation at one of the two restaurants proved unsuccessful with no availability apart from a 9pm booking at Nonna's which we turned down as we didn't want to eat that late and talking to other guests it was probably a good thing. The adult restaurant was nice for breakfast although it seems as though the hotel gets it's delivery on Monday as the week progresses the offerings become less and less with various things running out and staff have no idea when it will be replaced, e.g. Nutella and honey ran out by Thursday and wasn't replaced until Monday, Sunday was our last night and the offerings were very slim with no hot meat or special themed food, hot water only comes via the coffee machine so everyone is queuing at one or two machines so the hotel would benefit from a separate hot water source but they don't seem that bothered about it. Overall our stay was okay but could have been so much better and we are in no rush to rebook for the Elba premium suites, there seems to be a lack of staff in most areas of the hotel and only having one staff member on a bar just seemed to frustrate people, good job we are not big drinkers, however if you wanted a coffee you had to join the que as the machine was behind the bar and not self service. With some investment the hotel could be much better however in it's current position we will be trying somewhere else for our next visit.
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