Home2 Suites by Hilton North Plano Hwy 75

Walked into my first nights stay: feeling sick from the humidity and Mold in the lobby, coupled with dirty floors and a public empty fridge with no food to purchase; went to the first room-musty, and unclean with dog crap and half eaten chicken bones on stairs, leading to the floor; water damage on ceiling and a musty, garbage odor on the floor; went to another floor and humid with another unclean room(smelled like smoke) non smoking facility? I think not. I was told that the cleaning crew went home and they’re short staffed; was told humidity in all floors was due to customer complaints? I call bs. Dirty laundry and peoples days old garbage left to ensure customers smelled it, I guess. Management and asst management showed complete negligence even after I complained.

The staff were all very friendly and helpful. We enjoyed our stay and will return when in the area.

I requested to give a room to be quite. But my stay in this hotel is one of the worst. Neighbor in next room making very loud TV type fighting noises from 1am to 3am, and other people on the hall way speak very loud seems through out night. Seems these people sleep in the day time, then wake at night time to make noises. The wall is very thin, so you can hear people talk in next room. I did request the front desk to help the situation after 1 am in second night. After arguing with the lady for a while, finally she agreed to contact the next neighbor and the noises then reduced quite a bit that night. However, it was hard for me to falling into sleep after this process. Next day I changed to another room, but people talk in loud voice in hall way on and off seems though out the night. My experience of staying here is terrible and will not return. I am only very occasionally give a business a bad review. This would be one of them. The only purpose is to help other travelers who cares night quietness to know what you may get. However, room is clean, and the staffs are reasonably responsible. There is a mini kitchen which can be helpful for a family stay.

Great overnight Great over night stay. Clean room, comfortable bed , hot shower & a great variety for breakfast. Everyone friendly.

Not awful, but not great either. I was "upgraded" to a 1 room suite from the studio that was booked. I was traveling with 3 older teenagers and myself, so while the room supposedly sleeps 4, 2 of the guests were expected to sleep on a small, uncomfortable pull out love seat. The linens to which appeared yellowed. The grab bars in the bathroom were not covered with the proper covers, there was a piece missing to the tub drain, leaving pipe threads exposed, and the toilet paper holder was loose. There were not enough towels in the room. Breakfast left much to be desired, but it wasn't terrible. Service was great when i asked for things and when checking in and out. I hate to complain, but i honestly expected more from a hilton brand hotel.

I’ve seen better from this chain! The room was nice, the bed was uncomfortable and hard and the breakfast was horrendous. I expected MUCH better! The overall stay was so so!