Tru by Hilton Plano Hwy 75

Really great hotel. Very clean, ample parking, great breakfast, nice lounge area to relax/hang out and play pool. Convenient location for travel to Murphy, Allen, Richardson and surrounding areas. Lots of restaurants within walking distance (chilis, whataburger, Bavarian grill, red lobster) Hotel staff was very pleasant and helpful. Only downside was thin walls, but we were in a conjoining room (not with the other occupants) so I think the walls were extra thin. Only woke up once to sound in a three night stay. Room was spacious, but very minimalistic (as most new hotels are). Had everything we needed though - ironing board, alarm clock, USB ports, mini fridge and bonus, a bath tub! Would definitely stay here again.

Didn’t have the best rapport with the young man at the front desk. Asked multiple times to see the manager as we had a fraudulent company issue that poised as *******. After showing him or ******* bill, he questioned our deal as if it was too low. He then gestured to say “well I guess I’ll give you another night”. I replied we already paid for 2 nights, you’re not giving us anything. I asked to speak with his manager again to give me the information for my bank of the fraudulent account that tried to cancel my stay. He continued to elude that she was not present and brushed me off. I let him know if the company was able to infiltrate their system but not Expedia’s, there may be an issue with their systems that they needed to look into as my ******* information etc never changed but theirs did. I still need that information from them as my credit card was billed $1178.

I was there for a couple of days. I liked the hotel, the area, the front desk service customer service, a little more attention in the gym, in general terms we liked it, thank you.

I could’ve gotten a better room at another property for less, but thought this one would be more enjoyable. Well, it wasn’t. My room smelled like stinky feet. It was very strong. I couldn’t tell if it was coming from the AC unit or the pillows and bedding. The bedding had hair all under the comforter and it didn’t smell clean. The towels were stained a yellow color. I was very unhappy. I will never stay here again.

Great location right by a good selection of food places, and close by the mall and things to do.