Tru by Hilton Plano Hwy 75

Me and my fiancé loved the experience with tru they were very nice and the room was very clean and comfortable we will definitely be coming back and bringing our other 2 kids ❤️.

When you check in to MOST hotels, you will receive an AUTHORIZATION to the card you use upon check-in for the room rate + taxes + incidental hold (in case of damages, market charges) At THIS LOCATION, they will CHARGE your card the FULL AMOUNT (room rate + taxes + incidentals) at check-in which means they take the FULL AMOUNT and then refund any additional money they took at check-out. While at this property, I experienced a security breach INVOLVING a hotel staff member and decided to cut my stay short and move to a competitor's hotel. Upon check-out, what should have been a simple refund led to ADDITIONAL CHARGES, draining my checking account. The front desk clerk explained she refunded the additional charges, which does reflect on my folio, but the issue is, the money is still not in my account until their financial institution and my financial institution reflect the refund and decide to refund the money WHICH CAN take 5 to 10 business days, leaving me with NO FUNDS! There is NO COMPENSATION OFFERED by the hotel for the hotel DOUBLE CHARGING you. All you receive from the hotel that MADE the mistake is, "It was a mistake and it is refunded" How would you feel if a BUSINESS or SOMEONE took additional money from you, causing you to have NO FUND AVAILABLE until the 'banks" release the funds which can take DAYS? NO ONE would appreciate the inconvenience but NO ONE wants to offer any form of compensation for THE INCONVENIENCE.