Hotel in zona Zales, Plainfield

The gentleman at the front desk was friendly, helpful and hospitable. There were some questions about amenities and he took care of things qickly and politely. The suite felt roomy. The hotel was clean and well maintained. We stayed for one night.

I stayed here for a week and it was great. The check in process was fast and so was the check out process. They have great friendly staff on all shifts. The breakfast was good and gave you lots of options. The pool was always open and the water was warm. The rooms are clean and they come and check on you everyday to make sure if need anything (trash bags, soap, towels, and clean blankets). All quality Inn are not the same but I can tell you this one is the best.

Check in was an issue because they did not have the correct rates from when I booked the reservation so it was quite time-consuming to get that resolved. I had a handicap accessible room on the first floor down the hall from the pool. It was the noisiest possible place to put rooms. The door to the pool slams every single time it is used and shakes the entire room. The door slamming and kids and parents screaming and yelling in the hallway goes on until 11 PM. Also, the room itself had a dampness to it. More importantly, the mini fridge in my room was turned off or not working and completely full of black mold really bad. They were not able to bring us a new mini fridge until 12:30a.m when we should’ve been sleeping. The hotel owner/manager didn’t even remove the nasty fridge that was full of black mold. He just picked a new place for the new fridge and set it down. Then, we discovered that the sink in the bathroom didn’t work at all! It did not even turn on. My request to have it fixed was never fulfilled. We had to go the entire weekend using the mini bar sink to wash our face with no mirror. There is no mirror anywhere but in the bathroom. So good luck sharing a room with family members or anyone else and not having access to a mirror when the bathroom is in use. The shower was very dirty and quite disgusting. It also had other peoples hair in it when we checked in. The breakfast had barely any food available even though breakfast should not have ended for two hours. The staff member was unable to keep up. Overall we had a very unacceptable experience. I think the name of this hotel should be called Sonesta UNessential. This was my first and last time ever staying at a Sonesta Essential.

Amo questo hotel. Sono venuto qui per 2 anni, visitando ogni mese. Non ho mai avuto una stanza sporca. I letti sono abbastanza per farti dormire perché sono così confortevoli. Sono un corridore e sapendo che ho sempre un bagno caldo per entrare è bello. Le camere sono aggiornate e non c'è mai stato un problema con il Wi-Fi o le TV. Non c'è mai stato un problema con il riscaldamento/AC. Il colazione è sempre fatto in tempo e sempre fino a par. Non lascio mai la fame. Il personale è sempre amichevole e disposto a fare quasi ogni alloggio che chiedi. Conoscono bene la zona e sono disposti a suggerire il luogo per mangiare o visitare. Non parliamo di loro cercando di trovare il migliore affare su tariffe. Quando è ora di estate, la piscina è pulita e non ci sono mai troppe persone dove non posso rilassarmi. Il Hilton ha molto da offrire, ma questo hotel è ragionevole a prezzo e è sempre un piacevole soggiorno.

BEWARE! We have stayed here in the past because we can leave our car and take the hotel shuttle to the airport. December 2023, we were charged a parking fee of $50 to leave our car. We didn’t like it because this was not posted on their site but paid because our car would be safe. Also, this would be cheaper than parking at the airport. We just checked in and the desk clerk told us we could not leave our car here and take the shuttle in the morning because we didn’t book it with our reservation. We told him, this was not an option when we booked our room. His response was you can’t book it online, you have to call. He said only a limited number of parking spots are available. There are plenty of empty parking spots around the hotel! We stressed this is not on their website and his reply was he would leave a note for the manager to update the page. We are very disappointed in the service we have received and will never stay at this hotel again.

Un buon hotel!Non offre colazione, gli altri sono buoni

This is a very nice hotel. It is a large facility with 4 floors. They have nice large rooms. It is a very clean and friendly facility. They serve a very nice full breakfast every morning. This hotel is hard to get to. The GPS service is not up to date with all of the recent highway changes near the hotel. You have to go past the regular turnoff place and then make a U-turn and come back to the entrance road.