Hotel in zona The Residences at the Historic Alcoa Building, Pittsburgh

Overall, it was an enjoyable stay. When we got to our room we discovered the air conditioner wasn't working and we were missing a TV remote, but two employees arrived within the hour and handled both. Our space (a two room suite with a king bed) was suitable for our needs. We recently stayed in a king room in NYC and by comparison this place was practically a house. The place was clean, no noticeable stains, dirt, dust, etc. The kitchen was adequately stocked with plates, cups, and cookware, and the fridge was ice cold. I was surprised to find relatively close parking in the private lot despite being there during three Pirates' games and Anthrocon. The breakfast was decent, and the staff was friendly. My small list of nitpicks: - I wish the kitchen had a toaster and an actual coffee pot (or a Keurig) - The TVs had just a few streaming options (Netflix, Prime, and Pluto) and either I didn't know how to cast or the TVs didn't have that option. - While they did thankfully fix our A/C, it did struggle to maintain an admittedly cold setting (in its defense it was in the 90s the entire time) - Maybe it was just our fridge, but the ice machine didn't work in the freezer and we used the one ice cube tray quickly each day (because, again, over 90 out).

Io sono in hotel che offrono cucine perché ho problemi alimentari e devo dire che la cucina era così ben progettata. Ero così piacevolmente sorpresa. Anche la struttura della stanza è così ben pensato per ottimizzare comfort e utilità. Amorevole il soggiorno. Parcheggio stradale, se non si utilizza il parcheggio dell'hotel, è estremamente economico e facile se si scarica una delle applicazioni di parcheggio di Pittsburgh. Il colazione, secondo mio marito, era solo buono perché tutto il cibo era freddo e la qualità era mediocre, al meglio. Inoltre, sii attento quando uscite dalla loro strada. Non è una volta giusta, ma non c'è segno postato. Abbiamo visto una persona fare una guida diretta a capo sul traffico. Fortunatamente l'abbiamo fermato. Molto pericoloso!! Una nota laterale, un membro del personale non era troppo amichevole, ma tutti gli altri erano. L'uno sventurato era breve ed efficiente. Sembrava che lei stava lottando per essere amichevole.

Grande posizione.Doccia e colazione fantastica.Le camere erano grandi ma molto date e vecchie nell'aspetto

Non abbiamo avuto problemi con niente all'hotel. Tutto è andato bene.

Questo posto era estremamente pulito, aveva molte attrazioni come i bagni per designer complimentari, l’apertura del bicchiere di tè, i bicchieri di vino e, naturalmente, il bagno di ciambelle. L'unico lato in basso che direi, l'hotel non ha un desk front, quindi tutto è virtuale, un po' diverso dal check-in tradizionale, ma se avessi letto prima di prenotare il processo sarebbe stato estremamente indolore. Il personale del telefono ha avuto un grande aiuto.

I nostri problemi iniziarono quando lasciamo l'hotel. Lasciammo alcuni oggetti (molto insoliti per noi) e li chiamammo subito la mattina dopo. Ci fu detto che ci chiamarebbero se li trovassero, vera mancanza di sforzo o di integrità da parte loro. Gli chiese di chiamare in entrambi i modi, non lo facevano. Richiamò molte volte, No risposta!! Anche Hilton Honors ha provato e non poteva passare. Finalmente hanno chiamato e hanno avuto un oggetto. Come le altre cose erano nello stesso tiro, immagino che una cosa fosse tenuta dal fan e gli altri gettati via. Le cose sono peggiorate, il telefono non è stato risposto e abbiamo trovato che abbiamo pagato per la nostra stanza quando ci siamo registrati per telefono e poi siamo stati rimborsati quando siamo partiti. Ci sono voluti giorni e chiamate alla nostra società di carte di credito per rimediare. La scarsa amministrazione sta per andare avanti.

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

Il servizio è attento, c'è un parcheggio gratuito, è molto conveniente uscire, ci sono negozi di pasti e divertimenti intorno, il livello di servizio dell'hotel in catena è garantito, le strutture fitness sono completi