Hotel in zona Roberto Clemente Bridge, Pittsburgh

My wife and I deciding to go on a trip and revisit the Steel City, and we decided to change our usual overnight accommodations in Pittsburgh and instead spend our weekend as guests of The Westin Marriot, a four-star rated hotel conveniently located near a few of our favorite shopping and cultural areas. We opted for valet parking as just about everything we wanted to see was within walking distance and Uber has been a wonderful tool for us to utilize. Check-in was smooth and we arrived at our room ready to change out of our travel clothes and into ensembles more appropriate for a night on the town. I wanted to iron my shirt before we headed out, grabbed the iron and hesitated. I heard water sloshing inside. Now, a little about me. Years ago, I worked for two years in the hospitality industry under the Wyndham banner (and then a short stint at a Fairfield Marriot before going back to school) working my way from front desk to assistant general manager. As one of my managerial responsibilities was checking rooms and ensuring housekeeping was taking care of their responsibilities, I was a bit flummoxed; the iron should be checked and any water drained so as not to cause interior issues problems with dirt, rust, or other crud that would find its way onto the clothes of a guest. Having some experience with the problems associated with stagnant water left in an iron, I allowed the appliance to reach an appropriate temperature and tested it on the ironing board. The result was a showering of black gunk that fell onto the board. It has always been my philosophy that everyone has one mistake from time to time and these types of things can slip through the cracks, so I called the hotel operator and requested a different iron. After waiting forty-five minutes, I could loiter in my room no longer, so I put on my wrinkled shirt and went to dinner. After an incredible gastronomic experience and a few other indulgences, my wife and I retired to bed, tired from a long day of travel, content with an amazing dining experience, and happy to have the rare opportunity to share our time together enjoying the other’s company into the night, and looking forward to a long luxurious sleep far into the late morning. An indulgence we rarely have the opportunity to enjoy. Then at exactly 6:00 am the alarm clock went off. Neither of us had the desire, inclination, nor capacity to set the alarm. Once again, my previous knowledge of hotel hospitality came to bear. The housekeeping staff should turn off the alarm when they go through their daily cleaning checklist. So far, we have had an iron with stagnant water left inside, no response for a replacement iron, and now an unwelcome alarm. Three strikes are too many issues in one stay at a four-star hotel I needed to speak to someone! On my way down to the front desk. I talked myself down a bit. I requested to speak to someone and motioned her away from the front desk area as I did not want to cause a scene. I

Io sono in hotel che offrono cucine perché ho problemi alimentari e devo dire che la cucina era così ben progettata. Ero così piacevolmente sorpresa. Anche la struttura della stanza è così ben pensato per ottimizzare comfort e utilità. Amorevole il soggiorno. Parcheggio stradale, se non si utilizza il parcheggio dell'hotel, è estremamente economico e facile se si scarica una delle applicazioni di parcheggio di Pittsburgh. Il colazione, secondo mio marito, era solo buono perché tutto il cibo era freddo e la qualità era mediocre, al meglio. Inoltre, sii attento quando uscite dalla loro strada. Non è una volta giusta, ma non c'è segno postato. Abbiamo visto una persona fare una guida diretta a capo sul traffico. Fortunatamente l'abbiamo fermato. Molto pericoloso!! Una nota laterale, un membro del personale non era troppo amichevole, ma tutti gli altri erano. L'uno sventurato era breve ed efficiente. Sembrava che lei stava lottando per essere amichevole.

Grande posizione.Doccia e colazione fantastica.Le camere erano grandi ma molto date e vecchie nell'aspetto

Non abbiamo avuto problemi con niente all'hotel. Tutto è andato bene.

Questo posto era estremamente pulito, aveva molte attrazioni come i bagni per designer complimentari, l’apertura del bicchiere di tè, i bicchieri di vino e, naturalmente, il bagno di ciambelle. L'unico lato in basso che direi, l'hotel non ha un desk front, quindi tutto è virtuale, un po' diverso dal check-in tradizionale, ma se avessi letto prima di prenotare il processo sarebbe stato estremamente indolore. Il personale del telefono ha avuto un grande aiuto.

I nostri problemi iniziarono quando lasciamo l'hotel. Lasciammo alcuni oggetti (molto insoliti per noi) e li chiamammo subito la mattina dopo. Ci fu detto che ci chiamarebbero se li trovassero, vera mancanza di sforzo o di integrità da parte loro. Gli chiese di chiamare in entrambi i modi, non lo facevano. Richiamò molte volte, No risposta!! Anche Hilton Honors ha provato e non poteva passare. Finalmente hanno chiamato e hanno avuto un oggetto. Come le altre cose erano nello stesso tiro, immagino che una cosa fosse tenuta dal fan e gli altri gettati via. Le cose sono peggiorate, il telefono non è stato risposto e abbiamo trovato che abbiamo pagato per la nostra stanza quando ci siamo registrati per telefono e poi siamo stati rimborsati quando siamo partiti. Ci sono voluti giorni e chiamate alla nostra società di carte di credito per rimediare. La scarsa amministrazione sta per andare avanti.

The staff at this hotel offered me assistance even before my date of arrival. All front-of-house associates were kind and attentive starting with Jessica -who kindly assisted me over the phone a day before my arrival, all the way to Nalica who arranged my Lyft/Uber ride back to the airport. From Dustin's exceptional welcome to Amanda and Rusheen my stay was pleasant and worry-free. Hotel needs an upgrade but was clean and lobby area very comfortable as were the beds in room. The service and attention to me as a guest was impressive. Including Stephanie from Sales who kindly offered me a ride to my rental car place, which was above and beyond. In general, it was the staff's contributions that made this hotel a welcoming place to stay.

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

Il servizio è attento, c'è un parcheggio gratuito, è molto conveniente uscire, ci sono negozi di pasti e divertimenti intorno, il livello di servizio dell'hotel in catena è garantito, le strutture fitness sono completi