Marcell099
7 marzo 2025
Lovely property on the beach with one of the nicest pools I've been in. Great restaurant with good value and no need to look further at night for a place to eat. Strict 3PM check in and noon check out. Refrigerator in room. Broken safe. Easy walk to Cruz del Sur terminal. Staff from check in, housekeeping, front desk are all very friendly. But the only reason I am writing is to say thank you to Yonmi in the restaurant. Staying for 2 nights and enjoying the restaurant you get friendly with staff. But Yonmi went over and above being extra helpful with our family and that really made the trip extra special. Her kindness and super attention to detail, doing things we didn't ask for and just being a quality person. I really appreciate when my family is treated kindly so thank you Yonmi for making breakfast, lunch and dinner really, really nice. This is a busy and usually full hotel and the rooms are tired. Moldy bathroom ceilings. We switched rooms and both were kind of nasty. Even though this is the desert it is damp being on the ocean. This is the owner's fault NOT poor staff. I heard the housekeeping young lady say to the manager who came to inspect that she has been telling them over and over again about this issue. We'll definitely go back because of the reasons mentioned above. The exterior of the hotel is beautiful, landscaped and welcoming but basic attention to the rooms is needed by more than just the fine housekeeping staff.
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