Hotel Sombra e Água Fresca

We stayed at the hotel part of this expansive property. Our room had a king bed and roll away. The photos and description a bit confusing, we were hoping the roll way was in a separate bedroom, it’s not and no room will have a separate bedroom. We ended up getting a totally separate room for our teen. The rollaway was a good size but hard and left no room for privacy. Our king bed was very firm. Pillows old and a bit worn. Bedding fine. The hotel is not designed for anyone with mobility issues. It’s uphill. There is a golf cart and car, but that limits you to their availability. The room was amazing, it had a heated plunge pool (cleaned daily) steam sauna, hot tub and sun bathing deck. Bathroom had two sinks and a large rain shower. Room was very large and always kept spotless by the staff. There is a fridge and coffee maker, coffee is 9 Reals a pod….. toiletry items nice. A/C and hot water were good. Don’t leave any food out, you are in the jungle, you don’t want to attract animals or insects. If you have allergies to insect bites, bring your medicine. There is a safe and large closet, table and chairs. The decor is amazing and beautiful. The grounds of this hotel are unmatched in beauty and care. There will always be a project going on, as the property is huge. Be aware and have patience. The breakfasts are amazing, margaritas amazing and food very good. Service is excellent. The pools are gorgeous and well maintained. Not all are heated. The onsite gift shop, adorable. My daughter’s room had a dry sauna and chilled plunge pool, hot tub and double rain shower, hers was number 11, closest to reception and longest walk to pools and food. This hotel is a bit away from the shops and restaurants of the town and that’s good, it’s quiet. All is in walking distance, tip when dining in town, someone is showing you the menu and trying to convince you to eat there, don’t go, find a restaurant on a side street and one that has people there. We ate at some really bad restaurants until we learned this. Cars and motorbikes will not watch out for you in this town, you MUST watch out for them. Also bring Reals with you, there is one ATM in town. There is a currency exchange place with decent rates, but it’s a bit hard to find. The couple of odd things with the property, you have to sign that you will be or not be using the safe. And upon checkout there were a few items listed that we took from the mini bar that we did not. I hate mini bars, and never use them. This left me with a pi**ed off feeling, I had to sign that I did not take the items…. Very odd. After spending a lot of money this hotel, I am being accused of taking Nutella and not paying? lol the irony, I would not eat Nutella if I had to. The spa services are nice, but it’s a bit odd, it does not have a spa feeling, no room to relax in before/ after treatments, it feels like you are in the middle of the gym/ reception waiting for your services, so not the usual spa feel. The gym is partially open

Good

Pontos positivos: o hotel é realmente muito lindo, quarto com vista mar é sensacional, quarto enorme, com varanda, vista total para o mar, recomendo. Um dos quartos mais bonitos que já fiquei. Café da manhã muito bom, funcionários todos muito atenciosos e prestativos. A localização é muito próxima da praia do Amor. Para o centrinho, 15-20min de caminhada devagar. Serviço de quarto muito bom, a limpeza é excelente, minuciosa. Você tem acesso aos 3 hoteis da rede, mas esse é de longe o mais bonito devido à vista. O hotel é em aclive, mas dispõe de um carrinho para subir/descer quando necessário (na maioria dos dias subimos a pé mesmo). Pontos negativos: o banheiro precisa de melhorias. A descarga não funcionava bem, ocasionalmente subia um cheiro de retorno (esgoto) das pias. No primeiro dia o banho estava morno/frio, o que foi prontamente resolvido após solicitação. O hóspede é obrigado a ficar com uma pulseira de papel no braço, depois de 3 dias de praia/piscina já estava bem nojenta. Poderiam pensar em um sistema melhor para identificar o hóspede. A piscina principal com vista mar não possui guarda-sóis nas espreguiçadeiras. Solicitamos aos funcionários e disseram que estavam quebrados. Um hotel 5 estrelas, no sol do Nordeste, não oferecer sombra na piscina, é complicado. Optamos por ficar na outra piscina que tinha sombra de árvores. Também incomodou o som ambiente, não achei condizente com o clima de relaxamento que o hotel demonstra, durante toda a tarde música alta eletrônica na piscina, dificultando leitura de livros. Teve uma tarde inclusive com saxofone, o que pode agradar alguns, mas não todos. Outra questão que incomodou um pouco foi que um dia precisamos de um taxi, e a recepção nos orientou a ir na rua procurar um. Achei falta de cuidado, poderiam ter solicitado um taxi para nós. No geral, gostamos bastante da estadia. Esses pontos negativos coloco para melhoria, acredito que sejam de fácil resolução.