la mandarine chambres d 'hôtes restaurant gîtes piolenc

My husband booked online a room for 3 people, and the compulsory car parking charge, and received confirmation that we had paid for 3 people and the parking. Unfortunately, old reviews were not checked first otherwise we wouldn't have booked! When we arrived, I was immediately taken to see a room for 3. My French is limited, but I understood that the woman wanted to discuss breakfast etc. Using Google translate she told me that we had to pay another €50, as we had only paid for one person and we had to pay for breakfast, even though we wanted to start travelling a long time before the start time of 8.30 a.m! I took her back downstairs to see my husband, who showed her the payment confirmation for 3 people. She wouldn't accept that information and kept insisting that we paid more! She also indicated that it was late by tapping her watch and closing the outside shutters. Another person arrived, and she indicated that she was going to deal with them instead! We decided that we weren't going to pay extra and decided to drive through the night instead! When we arrived back in England, we tried to reclaim the monies we had paid, but our bank said it was a non refundable payment! The room and parking was just about worth €80 for 3 people, but there was no way I would pay €135 after seeing the room particularly as the breakfast was too late for us to participate in. The room also didn't look finished as a scrunched up duvet had been left on the covered double bed, and she made it clear that it would be staying like that! The room looked clean, but it and the ensuite bathroom were dated, and she was not helpful, friendly, or welcoming. We both felt at the time that she had previously tried to charge people extra when they arrive, and we have found multiple evidence that that is the case across multiple websites. This experience has now put us off staying in independent hotels, and B&Bs when we travel through mainland Europe, and we will now stick to the international chains!

Not really a 5 star hotel. The facilities are ok but the rooms are very very small and outdated. The property also doesn’t have a gym, just a Pilates class where the instructor seemed annoyed that we didn’t speak French. If you’re looking for a high end 5 star hotel this isn’t it but it’s decent if you just want a nice place to stay.

A stay I remember, but not in a positive way. The thing is; everything is there: a lush garden, a pool, a restaurant. But the owners woefully lack the ability to accommodate their guests. The welcome was cold and businesslike, the restaurant was closed and for the owners don’t speak english and refuse to make an effort we felt very unwelcome. I do not recommend this place, but maybe that’s just me.

Extremely unfriendly and rude hosts who seem to have their own rules in ‘hospitality’. If you don’t speak French please stay away from the place for they don’t communicatie in a different way. A shame because the place looks great. Owner likes a glass or two but honestly he shouldn’t.

Hotel Restaurant La Mandarine disappointed us during our stay. Although we had booked rooms with the expectation of a restaurant, it turned out that the restaurant was closed in the middle of the high season. What was even more frustrating was that we received this message after we had already booked the rooms, and the booking could no longer be canceled. This lack of transparency negatively impacted our experience and made it challenging to find an alternative dining option. The hotel itself had decent facilities, and the rooms were comfortable, but not being able to enjoy a meal at their restaurant was a significant letdown. Hopefully, the hotel will communicate better about such closures in the future to prevent disappointments. Unfortunately, we must add more negative aspects to our experience at Hotel Restaurant La Mandarine. Besides the disappointment of the closed restaurant, we had to deal with a very unpleasant owner. The owner was very drunk, and his behavior was extremely unprofessional and rude. This created an uncomfortable atmosphere during our stay. Despite the hotel claiming to be pet-friendly, our dog was anything but welcome. Our loyal companion had endured a long day of travel and was in need of some exercise. However, the hotel strictly prohibited us from taking our dog to the large grassy area behind the hotel, where he could have run and played. Instead, we were ordered to keep him confined in the room, which was frustrating for both us and our poor pet. All in all, the negative aspects of our stay at Hotel Restaurant La Mandarine were quite disappointing. The closed restaurant, the unpleasant owner, and the not-so-pet-friendly attitude significantly affected our experience. We sincerely hope that the hotel will make improvements in the future to offer guests a more pleasant and welcoming stay. As of now, we cannot recommend this hotel to other travelers.