Hotel Nevados de Chillan

My teenage son and I stayed here a week whilst we skied. So, the standouts for me were: - The thermal pools, which bathe you in very warm volcanic water: you can be outside comfortably even when being snowed on. - The food was largely excellent, home made and filling with occasional interest, such as Chilean sea snails (you have to try). - The restaurant staff were pleasant and keen to help. - Access to the ski slopes when working (see my review of resort) is good and convenient. What was OK: - Standards of service - There were lots of opportunities to improve my basic Spanish, although a small number of staff had very good English - The room (although for the price we would have expected more, to be homnest, but this is skiing in Chile) What could be better: - By the end of the week, my back started to ache; the quality of the beds is not good. The roms in particular could do with some money being spent on them. - We had some mini powercuts during the night, resulting in the TV coming on automatically and blaring out a local channel, which then meant getting up and looking for the remote control to switch off. - There were occasions when I made requests from staff and they looked shocked, but this may well have been a language barrier; I hope I managed these better as the week went by. For those comparing hotels, word on the street is that Altos Nevados is very convenient (as higher) and more modern, but the food is not so well received; Termas has a chlorinated pool and is much more expensive. If we go again, now I know the resort, I would consider staying in Las Trancas, which is down the valley, although a car would be important.

This was the worst I stayed in for a very long time. The rooms are terrible, the bathroom is unacceptable. The service is insufferable. I intend to never come back at this hotel. It was so terrible that even having paid 10 days I left on third and checked in at Hotel Termas de Chillan.

Buen desempeño de su personal, buena atención, excelente descanso, solo mejoraría los closets de las habitaciones, que están un poco deteriorados, lo demás bueno, la pasamos muy bien.