The Gregory

Where to begin? A little history here, I finally located my adopted brother and after 51 years we finally through DNA tests met up. I immediately planned a secret trip up to meet him and his incredible family as a supprise. Not knowing Durbs so well inland, I randomly chose accommodation near his home. This was unfortunately a bad choice. Once we supprised the said family it was like we knew each other forever! They without hesitation highly recommended The Gregory which they helped us transfer to. Well we never looked back! The staff were incredible, the food which we chose to have in our rooms, was yummy! Greg is a brilliant owner and he personally welcomed us. We understand through floods etc they still some parts they are fixing and still building on, but our room was heaven. The balcony overlooking all of the beautiful trees. We were so sad to leave as the new family spent time there with us for drinks and a get together 🥺. We missed our flight back to CT by minutes and I incorrectly booked the wrong date for an additional night at the Gregory🤭 but once again the amazing staff reversed the payment and even drove us to a nearby B and B. As an ex tour operator I cannot recommend a nicer place for a wedding, corporate function, a special birthday, or just a date weekend! Thank you Greg and staff or an incredible stay so many happy memories. All your staff huge hugs from us all! Good luck with all your new ventures!

Absolutely appalling customer service. We informed the establishment that we’d be checking in very late as we had a late flight. On arrival at The Gregory, the gate was closed and there was no response on the intercom and no one was answering the “duty manager” number. We called multiple times to no avail. From the time we arrived at The Gregory to the time we got access into our accommodation was a full hour. Obviously we were frustrated! There was not a person in sight to assist us! The owner - Gregory himself - should not be working with people in any way, shape or form. He contacted us telephonically - he reacted to our frustrations by telling us to get off his property, threatening to beat my husband up and call security to remove us. (Well, if he had security on the property, there might have actually been someone around to let us in!) He then tried to save the situation by telling us all his personal issues he had that day - not our problem. We were told he doesn’t run a hotel. Ok?! He told us he doesn’t run a guesthouse. Ok?! He claims he runs a B&B… I’m stumped. Does one’s breakfast come with a side of threats and exceptionally bad customer service? Shocked at this experience. Would never ever recommend this place. In fact, I would emphatically warn people against it.