Crystal Coast Oceanfront Hotel

Service was terrible.  Check in was at 4:00 pm and we were still waiting to get into our room at 4:30 with multiple other people.  They finally put us in a different room and the must have forgotten to change the other person’s room because someone else tried to get in our room with a card key!  Thank god I had flipped the inside lock.  This apparently happened to another person as well. Checking reviews later we learned this a chronic problem with this hotel.   While sitting in the lobby waiting we witnessed multiple customers complaining to the front desk about various issues.  Also there was a hidden charge of $20 per day to park.  This needs to be fixed on your website as it says parking is free. We will never return to this hotel.

Good place

WARNING!!! DO NOT STAY HERE!!! From the moment we checked in we have had issues! Starting with them charging me twice for my deposit, then we get to our room and the room was dirty (I had to clean the sink and the toilet). Then the phone in our room did not even work to call the front desk. They did not leave enough towels in the room, then when we went down to the desk several times to ask for them, they never had any (surprise, surprise). Then my significant other went to use the bathroom in the lobby and the manager (yes the manager y’all) yelled at him becoming very arrogant for sitting his cup down in the lobby while he went to the bathroom. Oh but that’s not the kicker, to top it all off we requested housekeeping to come in our room as we did everyday and while we stepped out so she could clean I received a notification from my bank that they were charging me an additional $1000. We then go to the front desk and the lady informs me that the housekeeper reported that one of the mattresses in our room was soaking wet all the way through so they had to charge us for a new mattress. Mind you there was never anything wet on this bed during our stay to soak it all the way through. Then the manager comes out yet again becoming very arrogant, rude and disrespectful and when we were trying to have a conversation to investigate how this came about he threatened to call law enforcement, yes ya’ll he literally threatened to call the police when we questioned him about this! We stay in a lot of hotels as we travel often and if I had known the Doubletree was right down the road I would’ve definitely chose to stay there! Lesson learned for us and I feel that you all should be warned about this horrible place to avoid you having the same or worse experience! Picture added to show the not soaked through mattress which oh by the way the housekeeper made back up with fresh linens but it’s so wet they had to charge me $1000 to replace. SAVE YOURSELF THE HORROR VACATION!!! DO NOT STAY HERE!!!