Hotel in zona Titanic Museum Attraction, Pigeon Forge

We have stayed here several times in the past. As you can see by my previous reviews. Unfortunately the renovations must have been cosmetic. The place again is looking very tired. I actually watched a cleaning lady use a lint roller type of contraption on the end of a broom handle to “vacuum “ the floor. Not one vacuum cleaner was seen anywhere on premises with any cleaning lady. One lady foot mopped the bathroom floor with a dirty guest towel. It’s like a restaurant, once you see the bad things no matter if they improve, you can’t unsee it. So I’m done with this hotel. I’m sure it happens everywhere but when you see it. 🤔🤔 you start questioning everything . The breakfast was like it was cooked way earlier. We got there at 7:30 and the biscuits were rock hard. We asked for fresh and she said that’s it. The eggs were room temp and everything else is mediocre. The waffles were good. Very low grade syrup. It’s Best just use butter and fruit. I get it times are changing and food prices are rising, but if it’s sub par just stop offering it. The room prices were on par with others around the area but the amenities were definitely lacking here. The whole place smelled like my grandparents basement from the 70’s. Not too terrible but a definite musty damp smell no matter where you were in the hotel. Beds were comfortable, room was adequate once you stopped noticing the musty smell. BOTTOM LINE: This used to be my go to place for price and convenience and quality in pigeon forge. Maybe it’s a combination of factors, staff, environment, inflation etc why they have let it get into a motel 6 category but I’m done with this place for good or until some SERIOUS changes are made. We had a family weekend and we had three rooms here. All members felt the same as I do. Unfortunately it was me that made the reservations for the family so I had to endure the complaints. I WOULD NOT STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO UNLESS SOME LARGE CHANGES ARE MADE. **side note. Front desk staff were very friendly and professional

Quando siamo arrivati per la prima volta per il check-in non erano gentili e ci hanno detto? trip.com ha cancellato la nostra prenotazione. La sentivo nel retro che parlava con il suo manager del fatto che eravamo gente del posto e che non volevano affittarci. Sapevo fin dall'inizio che stavano mentendo sul fatto che trip.com ci avesse cancellato. Una volta che ho contattato trip.com, hanno chiamato l'hotel e hanno detto loro che non avevano cancellato. Trip.com è stato meraviglioso nell'aiutare. Per quanto riguarda il resto dell'hotel è stato perfetto.

No microwave, no clock of any sort and at check out I wasn't asked if I had a good stay. Won't go back.

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

Mia moglie e i miei figli hanno goduto del nostro soggiorno presso il Holiday Inn e Suites Pigeon Forge. Le strutture erano molto pulite e moderne. Ho notato le mutande e il letto si sentiva comodo e tutti abbiamo dormito bene. È in una grande posizione se si hanno bambini intorno a molte cose da fare. L'hotel stesso sembrava anche molto bambino amico. Ci rimarremmo!

La posizione è buona, la colazione è ricco

The most welcoming pleasant hotel I have stayed in. From Frank and the front desk staff to Elijah in maintenance to the 2 young ladies in the breakfast area they greeted my family with smiles and no request went unanswered. Stay was so good ended up staying an extra night. The con is the parking lot gets full quickly as it seems this hotel is very popular. Also the Mountain View rooms have the most breathtaking views of the Smoky Mountains. Also loved that the breakfast area was on the top floor so eating breakfast watching the sunrise over the mountains was mesmerizing. If you wanted to be treated as if you’re King Jaffy Joe from Coming to America in the Waldorf Astoria for a better rate definitely stay here.