Hilton Vacation Club Laurel Crest Pigeon Forge

First the bad: We used one of the outdoor pools and it was dirty. The elevator for building one was scary. The bed was comfy but seemed much smaller than a queen. The sheets had some weird black sticky stuff on them. There were hundreds of ants under the TV stand going under the wall and back out even though there was not any food on the floor. Now for the good: The clubhouse indoor and outdoor pool was very nice and they had a nice pool party with a DJ. The clubhouse hot tub was very nice. The staff was super nice and gave my granddaughter a complimentary birthday bag with an RC Cola and moon pie inside. We needed clean bedding, garbage bags and towels and the staff brought it right up to us. The view from the one pool by the log cabins was amazing, when the clouds were not out you could see the sunset behind the mountains. They do not offer breakfast, considering the cost of this hotel I feel that would be nice if they offered breakfast. I overall enjoyed my stay, however, for the amount my aunt pays for the timeshare and the price of the room nightly for non Bluegreen members it should have been nicer.

The trees are beautiful! The room was very small, to the point I was claustrophobic. The bed in the room was also very small for some reason. I was expecting a king size bed in a one bedroom suite. There was no washer and dryer in the room which I have become accustomed to. The room was pretty dirty and the toilet was where you would want to stand to brush your teeth in the mirror. We had to walk down 2 sets of stairs to get down to our dungeon, it was always cold inside because it was built under ground. Which would be great in the summertime when it’s hot. There is no railing around the mulched area. Which could be very dangerous as my old man fell off and hurt himself. I’m just glad my two year-old didn’t see and follow. Half the time the Internet was messed up and half the time we weren’t able to go swimming because it was storming and there was lightning somewhere. but we still had to pay full price for our amenities that were half working. Room service also left a pile of dirty towels outside our entry door for over 24 hours.

Timeshare property, rooms were spacious, loved the fireplace, temperature control was a bit fussy, but once sorted worked perfectly, and the fully equipped kitchen is nice. The beds were comfortable, it was clean, albeit a tad dated, a window screen was missing, but it was cold so not a big issue. We had a couple of service calls, and they were very prompt, well above average for that, so well done to them. The biggest negative, the elevator was down our entire stay, so buildings are connected, so another one was available but not convenient. For large groups, it is the way to ensure everyone gets a bed!

This property needs to be updated. They need more family programs. We were there over the 4th of July weekend, and I was disappointed with how the holiday activities or, lack of them, were organized. It is hard to find the entrance and it is "all about" thenew property.

Excellent place to stay. The staff was really friendly and attentive to our needs. The only bad thing was the fact that there were only two handicap parks outside of our building and about four cars competing for those spots. The room was comfortable. They even gave us a gift for our birthday!

Everything was very nice. I loved the bedding. Easy access to all the things to do in Pigeon Forge. We enjoyed the pool and the activities that were offered. The room was spotless. Brand new washer and dryer. We loved having a full kitchen. We saved some money by fixing several meals in the room.