Hampton Inn & Suites Pigeon Forge on the Parkway

Hotel needs to be updated. For what we paid for two nights it did not meet our expectations. Very dirty windows. Caulking around tub had mold. Old furniture. The only good thing was the beds were clean and comfortable. The breakfast was just ok. We had much better in other Hamptons. Wish we had picked another hotel for the wedding we were attending

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle. Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.