Premier Inn Pickering

Super clean hotel and excellent food, staff really friendly and helpful with our problem with duplicated payments will definitely book again

ticked all our books..perfect location we traveling from this location and Scarborough Robin hood bay.. and of course all the beautiful village around Pickering

I finished work and I traveled 3 hours to the Pickering Premier Inn arriving around 7pm , I self checked in my wife & I and immediately went to the restaurant where I was informed by who I presume was a staff member (not in uniform) that they only had one chef and because I had not pre-booked we would have to go somewhere else to eat!!!! Just RUBBISH. I thought this was a hotel and we as traveling customers expect more!

Really lovely hotel, staff working extremely hard given the circumstances. Whitbread / Premier Inn are clearly making cuts and not giving a toss about the welfare of their staff !!! Shame really as it’s a lovely hotel, staff just majorly over worked.

Upon pulling into the carpark of the Pickering Premier Inn, the place appears totally unkempt and overgrown. However, once you get inside, it's quite tidy. Unfortunately, it was a bit like the Mary Celeste. There was no sign of any staff members whatsoever, just a couple of 'self check-in' kiosks. After a long drive, and with two tired kids in tow, I'd much rather have just been checked in with a member of staff. Once we got comfortable in our family room, which was clean enough and quite spacious, (but has no drawers, so you've no choice but to live out of your suitcase), we decided to head downstairs to the restaurant for a meal, especially looking forward to it, as there was a poster in the lobby area advertising that kids eat for free during half term. There were barely any tables occupied, yet we were denied entry, as we hadn't pre-booked and the restaurant was apparently fully booked. Since when do you have to pre-book meals at a hotel chain such as this?!? Instead, we were given a list of local takeaways and ended up all having to sit on our beds, eating fish and chips. When I went to collect the fish and chips, approximately an hour later, the restaurant was still empty. This really wasn't how we were expecting to start our stay in Pickering! The next morning I asked about getting a table for that evening. They asked if I'd pre-booked a meal deal. As the answer was no, we couldn't have a table, though they offered to book us in for the following day, should I wish. Whilst walking through the lobby area, I heard other people on the phone, ordering takeaway, so it's clearly a major issue at this hotel. For anybody who does stay here, which I won't be doing again, take a five minute drive out to Spencers Bar and Grill. They're friendly, welcoming and offer great meals at a decent price. I don't know if it's the same at all Premier Inns now, but at this one it feels that they're trying to operate a major hotel using staffing numbers from a small B&B. This comment isn't meant to come across negatively towards the staff that I dealt with, as they generally appeared to be overworked.

Firstly, the staff were amazing. The young lady who checked us also worked the bsr and then waited at table for our evening meal. She was lovely, helpful and very hard working. Premier inn, she is a credit and deserves acknowledgement. Also the young man who's was waiting at table was attentive and ensured we were well looked after. The food was very tasty, in fact one of the staff Members telephoned me to book us in for dinner. Our room was clean and comfortable I have stayed at many premier inns but this was one of not the best. Thank you