Recensioni su Nipa Resort

Risposta dalla struttura: Dear Sudarat,Thank you for taking the time to share your recent experience with us. We're truly pleased to hear that you found our team warm and helpful, and that the convenience of our lift contributed to a more comfortable stay. It’s especially heartening to know that a member of our staff assisted with your luggage. We’re always happy to go the extra mile to make our guests feel welcome.The 2,000 baht deposit is a standard security measure designed to ensure a safe and seamless experience for all our guests, and we appreciate your understanding.We understand your mention of the welcome drink and sincerely appreciate your feedback. While it’s not currently part of our offerings, thoughtful suggestions like yours help us continue to enhance our guest experience, and we will certainly take it into consideration moving forward.We truly hope to welcome you back in the future and have the opportunity to provide you with an even more enjoyable and memorable stay.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Valued Guest,We sincerely apologize for your experience with our morning reception. Your feedback is important to us, and we are addressing this matter to ensure such incidents do not recur. We pride ourselves on the hospitality and high quality of services we offer, and it’s disheartening to hear we fell short of your expectations. Located just a short walk from Patong Beach and offering a free shuttle service for your convenience, we strive to make every guest’s stay as comfortable as possible. We hope to have the opportunity to welcome you back and provide a more positive experience.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Valued Guest,Thank you so much for your positive feedback and for rating us 5/5. It's great to hear that you enjoyed our spacious rooms, cleanliness, and amenities including our large pool. We are also delighted that our breakfast selection met your expectations.We take pride in our prime location, so it's fantastic to know that you found convenience in proximity to the mall. It's always a pleasure to offer our guests easy access to local attractions and amenities.We appreciate your comments and promise to continue working to make our guests' stays even better. We look forward to welcoming you back on your next visit.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Valued Guest,We value your feedback and appreciate you taking the time to share your experience. We regret to hear of your initial encounter with our booking process. We understand the inconvenience and are genuinely sorry for the confusion regarding your reservation. We work closely with booking agencies, and it's unfortunate to hear that there was a miscommunication this time. For future concerns, our reservation team is always available to ensure your booking details are accurate and to avoid any unexpected surprises.Despite your initial experience, we are glad to hear that you were pleased with the room and its pool access. We understand the importance of customer service and we hope that the remainder of your stay was enjoyable. We acknowledge your concerns about the sincerity of our service, and we take your comments very seriously. We always strive to balance high-quality services with cost-effectiveness, in order to provide an enjoyable stay at great value for our guests.We are continuously working to improve our offerings and truly value your input. Your feedback has been shared with the relevant teams to enhance our future guest experiences. We hope you had a pleasant stay overall, enjoyed the convenience of our location, and were able to explore the many attractions nearby. We would love to welcome you back at our hotel to demonstrate our dedication to excellent customer service and to provide a more seamless experience. Thank you again for your feedback and we sincerely hope for another chance to serve you better.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Lynnduong,Thank you so much for the glowing review and high recommendation! It's wonderfully rewarding to know that our immaculate rooms and top-notch amenities contributed to a relaxing and enjoyable stay for you, and our dedicated staff will be pleased to learn of your high praise. At our hotel, we aim to provide only the best of services to our guests and your feedback reiterates the hard work we put in every day. We look forward to welcoming you back for another fantastic experience!Best Regards,The Management team by Nipa Resort.

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed our pool amenities, the air conditioning, and our daily housekeeping service, and it further pleases us to know that you found our accommodations suitable for couples and families alike. We also appreciate your candid remarks regarding areas where we can improve, as we continually strive to provide our guests with excellent service, and we deeply apologize if you felt our pool bar staff was not up to the mark. Efforts are being made to further enhance our training processes to ensure that our team always delivers friendly and efficient service. In regard to the noise from our housekeeping staff, we will make an immediate effort to adjust our operations in order to minimize disturbance, as our goal is to provide a peaceful and enjoyable environment for our guests. We are very grateful for your suggestions and feedback as they enable us to offer a better experience to our guests, and we hope you will choose to stay with us again in the future so we can provide you with the excellent experience you deserve.Best Regards,The Management team by Nipa Resort.

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your positive experience. We're thrilled to hear that you enjoyed our prime location, spacious rooms, and the pool area, along with our cocktail selection at the pool bar. It is wonderful to know that you find our hotel to be a great place to spend time with family and friends. We continuously strive to offer exceptional service and it's pleasing to learn that we have succeeded in your case.We appreciate your comments on our breakfast and restaurant offerings. We're always looking for ways to enhance our dining experiences, and your feedback is valuable in this regard. We're glad you enjoyed our blend of Thai and European cuisines, and in the future, we aim to make our breakfasts as diverse and satisfying as our main meals.We look forward to hosting you again to provide an even better experience. Your kind words and positive rating are greatly appreciated by our team. Thank you for choosing to stay with us.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Moe,Thank you for sharing your feedback. We would like to clarify an important matter related to your stay.During your visit, it was brought to our attention by our housekeeping team that there was a strong smell of cigarette smoke in your room, despite our hotel being a non-smoking property. Additionally, leftover items such as cigarette butts were found in the room. As outlined in our hotel policies, smoking in the room incurs a cleaning fee, which was communicated to you upon checkout along with other charges. While we understand that this situation may have been frustrating, these measures are in place to maintain a comfortable environment for all our guests.Our team made every effort to handle the matter professionally and courteously, and we regret if our communication gave you a different impression. Providing excellent service remains our top priority, and your feedback serves as a valuable opportunity for us to ensure better guest experiences in the future.If you have further concerns or feedback, please do not hesitate to contact us directly. We hope for the opportunity to welcome you again and provide a stay that better reflects the standards we strive to uphold.Best regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Puss_jn_boots,Thank you for choosing our hotel for your family getaway and for sharing your positive experience with us. Your appreciation of our prime location, approachable price, and inviting pool truly means a lot.We realize that being "super popular" comes with expectations, and we continuously strive to live up to them. We're thrilled to know that we were able to tick most of the right boxes during your stay.That said, we noticed that your overall rating reflects a less-than-perfect stay. If there were any aspects that we could have improved upon, we would love to hear from you. We are committed to providing you and all of our guests with the best possible service, so your suggestions are very important to us.Despite this, we are glad knowing that you highly recommend us. This inspires us to further raise the bar in our hospitality and guest services. We look forward to welcoming you back to our hotel in the near future.Best Regards,The Management team by Nipa Resort.

Risposta dalla struttura: Dear Ana,Thank you for choosing our hotel and for the positive review. We are delighted to hear that cleanliness was up to your standards as we take pride in maintaining a high level of hygiene. It is also rewarding to know that our staff's friendliness was appreciated. Our team is dedicated to providing excellent service and making our guests feel welcome. We look forward to the possibility of hosting you again in the future and continuing to meet your expectations.Best Regards,The Management Team by Nipa Resort

Risposta dalla struttura: Dear Guest User,Thank you for sharing your experience at Nipa Hotel. We are thrilled to hear that you found your stay excellent and enjoyed our well-maintained pool with elephant fountains.It's wonderful to know that our service met your expectations. We aim to provide a high level of service and attention to every guest, and it warms our hearts to see that our staff members, especially Joy, Ya and Nutty, left such a positive impact on you.We understand that the beauty of a place lies not only in its design and amenities, but also in the people who make it feel like home, and we take pride in our team members who constantly strive to deliver their best.Your kind words offer great motivation for us to continue our pursuit of delivering excellent services and memorable experiences to all our guests. We appreciate you taking the time to share your feedback and look forward to welcoming you back on your next visit.Best Regards,The Management team by Nipa Resort.

Risposta dalla struttura: Dear Sultan,Thank you for sharing such wonderful feedback about your stay at Nipa Resort. We're delighted to know that you had a great time with us, finding the service fast and smooth, the food timings convenient, and our array of activities engaging.We strive to ensure all our guests enjoy a memorable stay, so it's encouraging to hear that our team exceeded your expectations. Your special mention of Toy, Anna, and Jo is much appreciated. They are indeed very dedicated to serving our guests, and your recognition will certainly be shared with them as an example of superb service.Thank you once again for choosing Nipa Resort. We look forward to welcoming you back for another memorable experience. Customer satisfaction is always our top priority and we are committed to making your next stay even more enjoyable.Best Regards,The Management team by Nipa Resort.