Centara Villas Phuket

Hotel del Gruppo Centara Situato su una collina tra Tra Patong Beach e Karon Beach, la vista è bellissima, l'addetto alla reception è pronto a prendersi cura di te, pronto ad aiutarti a spiegare, dare consigli e il personale di ogni reparto facilita tutto molto bene in hotel. Le camere sono pulitissime. C'è una vasca da bagno aperta sul balcone. Colazione deliziosa Ci sono molti menu tra cui scegliere. Potrai nuotare presso Centara Grand Beach Resort, una grande piscina vicino al mare e una spiaggia privata. Tutti in famiglia sono rimasti molto colpiti da questo soggiorno. E nell'hotel ci sono tanti angoli per scattare bellissime foto. Se vieni a Phuket, consiglio questo posto.

L'hotel è sulla collina. Ma c'è un bus navetta per prendere la stanza molto velocemente. Viste di Karon Beach e della spiaggia. Il personale del front office e il personale del front office guidano per andare a prendere e lasciare la stanza di fronte.Il servizio è molto buono, attento e cordiale. Se c'è qualche problema, sarà risolto rapidamente e volentieri.Molto bene.C'è un bellissimo angolo fotografico intorno alla spa.C'è una bellissima collina rocciosa, da non perdere.

The villas are old but kept clean and I am very happy with the place itself. There are two pools which were a bit buggy but otherwise clean (they are under trees so a few bugs is understandable). We also had 3 tiny geckos in our room so if you are scared of lizards be wary. The breakfast was really great with a lot of choice and was refilled quickly when requested. The initial service was great, especially coupled with the fantastic views we were very excited. The desk staff, especially the man who seemed to be a manager, were lovely and polite. However there seemed to be a disconnect between them and all other staff teams. We were very surprised on our second day when we came home at 2pm to find that housekeeping hadn’t been at all. We had requested extra water the day before so were looking forward to that being replenished (since it was so hot and we were obviously dehydrated), our beds being made and new towels being provided. We had none of that. We had to call and request housekeeping come, then of course didn’t want to be around when they were in the room so found a reason to go back out. We also had to specially request more of the “complimentary” water. After that fiasco we were of course then astounded the next day when housekeeping hadn’t come AGAIN by 2pm. When we called this time the desk staff seemed confused when we brought up the day before so obviously aren’t communicating well. This time they also took one of our towels? On a day I was very sick, it felt like pulling teeth to be able to buy bread and butter in the restaurant, despite having seen it at the breakfast. Our final annoyance was when checking out. Check-out is at 12, so at 12 we called for the shuttle to take us and our luggage to the front desk (it is a trek even without luggage). We waited for about 20 minutes and had to call a second time even though the shuttle journey takes about 5 minutes and supposedly runs constantly. We were lucky not to have a flight coming up but couldn’t help but imagine if we had. Overall we had a good time, but feel that for the price and how long the hotel has been running, the service was sloppy and should have been much better than it was.