The Yama Hotel Phuket

Great views. Nice room. Comfy bed. Good food. Very nice staff. Great pool. Decent gym. 2 happy hours. This basic room didn’t have a proper balcony and just a ledge so that was weird. I extended and got the sea view. That one is much better. Breakfast is ok. Cleaning could be more detailed. Not very close to the beach, but there is a free shuttle. For the price I love it.

We`re coming back to Yama for the second time in a row. Last year we stayed here for 15 nights and this year for 13. For some people the location might be inconvenient because it`s located quite far from the nearest 7/11 and the most uncomfortable is climbing uphill every time to get to the hotel. But we generally don`t consider travelling in Thailand without motorbike, that`s why the location is not a problem but rather a profit, because it`s a very quiet place. We love breakfasts at Yama hotel, there`s everything you need and very important for me - good coffee. The staff is amazing. We were so surprised that we were recognized this year by some people from the hotel. It was a very nice encounter. I have to say that this year we have experienced some issues with the cleaning. Regularly we were absent in a room from 9 to 13 pm and after 4 pm. The cleaners started their work on the 5th floor right at lunch time, when the sun is the hardest in Thailand and most of people hide inside, so our rooms weren`t cleaned. Even when we pressed the button "please, clean the room" we came back in the evening and found the room in the same condition. Last year we lived on the 2nd floor and didn`t have such problems. Even though, we would like to rate Yama hotel highly and looking forward to coming back next time. Big thanks and hello to Spy and Thong ❤️❤️❤️ (or Tong, really sorry that I don`t know how to spell the name correctly, no offense).

有二十四小時的前台服務👍🏻當晚我們大約12點左右才check-in但仍然有服務員為我們把行李送到入房間。員工非常親切，而且非常幫忙。 要注意是，如果對風筒有要求的旅客可能需要自備風筒，房間內提供的風筒很弱。

พนักงานน่ารักมากกกก มากๆทุกตำแหน่งเลย อยากให้ปรับปรุงผ้าห่มหน่อยคะ บางมาก ไม่นิ่มเลย ห้องน้ำค่อนข้างแคบ อาหารเช้าหลากหลาย เปลี่ยนอาหารทุกวัน พี่ๆห้องอาหารน่ารักทุกคน แอบนอยด์ ถึง รร บ่าย 2 กว่า แต่ยังเข้าห้องพักไม่ได้ ต้องรอทำความสะอาด

I’m definitely will never come back again. I rented motorcycle from hotel cause i think it will be safer even the price is higher than outside. The hotel pass it to an old woman who selling groceries beside hotel. For the first motorbike- i took a video of it before i take it and then i realised it’s quite big for me so i changed to another smaller- she passed me the one she is using- and she saw this time i didn’t take video of it. And that’s how funny things happened. After 2 days when i returned, she pretended to say there are 2 scratches on the motorbike which is super bulshit and start saying we didn’t do it but maybe when we park it outside other people did it- then started saying she doesn’t understand English bla bla. I was so mad and i contact receptionist- he checked and told her it’s not a scratch- she understood him fully she only can not understand us 🤣. Then after he left she told us we have to pay her 250bath which is the same amount as 1 day rental for fuel. I used 2 out of 6 fuels lines show on the motorbike but whenever i off the motorbike and turn on again it show 4 out of 6. So incredible. I decided to go out and find gas station at 11pm but i will never give her that 250. In the end i paid 50 bath for the fuels and finally get back my deposit. If the hotel is professional- they will never let her do all these dirty to us. Also the shuttle bus service is very rare. And it’s hard to book. They fit in to the max it becomes very unsafe so we have to spend a lot for transportation. I will definitely never come back again

酒店比較老舊，燈光昏暗，洗手間看起來像毛坯房除了浴缸和玻璃就是水泥牆，被套好幾處破的，很難找到四人間才訂這家，家庭房有個小陽台不錯。跟國內快捷酒店沒得比，不過布吉普遍這樣吧。工作人員服務態度可以，沒有啥歧視，提早半小時辦理入住也沒有二話。就是辦理退房的時候因為一個吹風機套子弄了半天，差點耽誤我們出海行程，其實是第一天晚上發現壞了連着袋子拿去換，換回來的時候沒袋子。説明工作人員查房間很細。泳池還不錯。