The Surin Phuket

L'hotel è situato su una collina, lontano dal trambusto, un resort simile a una foresta! Ha la sua spiaggia privata, la piscina dell'hotel non è troppo grande, ho avuto la fortuna di avere bel tempo, altrimenti varrebbe la pena prenotare un hotel così piccolo per il 1800. La dotazione delle camere è di 212 camere, che è vicino alla hall. Le strutture in generale sono perfette. L'hotel ha solo tre ristoranti. , rispettivamente, i prezzi sono costosi. Procedi dritto a destra dell'hotel per 10 minuti e esci sulla traversa all'incrocio. Lì c'è un mercato alimentare e massaggi. L'hotel può anche essere prelevato gratuitamente con un bus navetta. Quando torni, di' al portiere che puoi anche andare a prenderlo. Fortunatamente, sono corsa su un aereo la mattina presto dopo aver controllato fuori. , puoi anche continuare a utilizzare la piscina dell'hotel e altre strutture. C'è una speciale sala spa gratuita per il riscatto. L'hotel può anche aiutare a chiamare un'auto per l'aeroporto. Gli è stato detto che sarebbe costato 700 yuan: più tardi , Ho usato il software Grab per chiamare l'auto per 594 yuan! Nel complesso non mi sono sentito male. Sono rimasto solo una notte. Sentivo che il prezzo valeva un po' la pena. Al mattino non c'erano molte varietà. Il vantaggio più grande è stato che il primo giorno c'era il tramonto Ho fatto il check-in, ma è scomparso la seconda notte!

The Surin Phuket had been on my bucket list for years. With its stunning location and glowing reviews, I arrived with high expectations — but sadly, what I experienced fell well short of what a true five-star hotel should offer. From the moment we arrived, there was no bellboy, no concierge, not even a welcome greeting until someone from the front desk eventually came outside. It was a flat, uninspired start to what I had hoped would be a special stay. That evening, I went to the beach bar and was met with an unwelcoming attitude from a male staff member (overweight, wore glasses) — no smile, no eye contact, not even a basic acknowledgment. It made me feel uncomfortable, and the lack of warmth stayed with me. Throughout the stay, I passed the checkpoint staff multiple times, and barely received a greeting. While some staff in other parts of the resort were kind and helpful, the service overall was inconsistent and, frankly, disappointing. The cottage was okay in terms of design, but clearly dated. The bed was one of the worst I’ve ever slept on — extremely soft, sunken, and unsupportive. It was not what you’d expect from a 5-star resort. I left a note requesting a mattress topper, but no one followed up, and housekeeping didn’t even acknowledge the request. One day, after ordering room service, housekeeping placed the dirty dishes on the balcony during cleaning but didn’t take them away. I called the front desk, who said someone would collect them, but by 5 PM, they were still there. I had to call again. Worse, the placement was unsafe — strong wind and rain could have caused them to fall off and injure someone. Safety was another concern. The walkways between cottages are high up, but the railings are dangerously low — far below standard height. It felt unsafe just walking around the property. Breakfast was just okay. The selection was limited and far less than expected. One morning, when only two tables were occupied, four staff members were present — but not a single one greeted us, even though they weren’t busy. It created a cold, impersonal atmosphere. Having stayed at places like The Park Hyatt Bangkok and Sri Panwa, where hospitality, service, and attention to detail are outstanding, The Surin simply doesn’t compare. Those properties make you feel truly welcome — here, I often felt like an afterthought. Yes, the location is beautiful, the beach is pristine, and the resort is surrounded by lush greenery. But service — the heart of any luxury experience — was missing. Sadly, there was nothing here that made us feel we'd want to return.

Our favorite place in Phuket! Amazing private beach . Nice villas with a true home feeling. Nothing to worry about while you stay with The Surin.