Movenpick Resort Waverly Phu Quoc

説叫度假酒店不去叫做排華酒店，面對華人，酒店工作人員十分輕蔑，與其他國人差別待遇，遇到問題不會給我們解決，這對於國人來説十分沒有保障。 首先入住我們就發現房間發黴味道很重，被單潮濕，與酒店溝通換房，酒店工作人員説全被訂滿了沒有空房可以更換，可是明明平台上都還有很多房可以定，與平台溝通了兩個小時，才帶我們去看了其餘幾個更差的房間，最後不想折騰了，湊合住了，退房那天工作人員竟然直接刷卡進門，在我在房間裏面換衣服的情況下，這是一個五星級的禮遇嗎？？？ 再説歧視中國人，同樣是花錢買畫畫材料，隔壁白人他們就給新的材料新的圍裙，我們家小孩兒就給用過的材料臟的圍裙，早上在早餐廳，問服務員要寶寶餐椅也説沒有，而隔壁的白人小孩兒就正在使用，連排隊領個雞蛋，明明都站在一塊兒，也會先給白人，裝沒看到我。。。 明明酒店消費者至少三分之一是華人，對華人如此輕視，選擇這樣的酒店，安全、入住體驗、消費者權益，都是沒有辦法被保障的，因為人家就不在乎你們這個羣體，聽勸，不要定，

我訂的時候大概$650一晚，整間酒店內面外面 環境也是很好的，枕頭瞓落去會扁的那種，需要打電話落去更換其他枕頭，基本上房間裏面沒有什麼可以挑剔，泳池沙灘很美很美，值得來這裏打卡影相，早餐很多選擇但太不好吃，有些失望，而我去Elements 水療中心 試了按摩，技師手勢一般，有份表要填力度，我填了需要大力，但有很多位置也不夠力度，需要經常提醒她，房間內有洗手間及沖涼房，按摩完後我在房內沖涼，但發覺原來沒有熱水的，我問她為什麼沒有熱水？她說你沖涼需要到樓下的更衣室，更衣室也有焗桑拿及沖涼位置，我完全不理解，房內有沖涼，但唔開熱水比客人，按完摩要換衫到別的女更衣室沖涼，究竟咩玩法。我按的是熱石按摩$500多 一個人 90分鐘 ，感覺這個價錢有些貴，這問 Elements 水療中心不太值得去按 。富國島出名按摩平，基本出去別的地方按摩 （不要挑選酒店內的) $200 已經能按90分鐘，而且環境也不會太差的那種。

Vary bad. All trash. No good. All star 3.

The hotel does not reach 5 stars. Good breakfasts, but there is a queue at the restaurant. Excellent beach, but you need to take sunbeds at 8 am. Spacious pool, but sand at the bottom. Free transfer to the airport, but once every 2 hours, had to go by taxi.

這麼大的酒店竟然沒有機車出租/聯絡服務。要自己在social media上租借機車。雖然有免費停車場，但是離酒店3-5分鐘步行距離。其他酒店的停車場直接在門口。 沙灘很舒服。 房間面向海，在房間露台裏也可以躺着看著日落休息。

I stayed at Movenpick Resort Phu Quoc and it was honestly the worst hotel experience of my life. The service was painfully slow, especially at check-in. I asked the staff to speed up because I was exhausted and just wanted to shower, but they kept moving at the same pace. The system itself was also very slow, which made things even worse. Instead of helping, they started introducing the hotel again while I was clearly frustrated. Every time I went to the restaurant, it felt like being back in school. Staff would direct me where to sit like a teacher assigning seats, and I wasn’t allowed to choose a place where I felt comfortable. Eventually I gave up and went to eat outside just to feel relaxed. From the moment I entered the hotel, the atmosphere felt more like walking into a police station than a resort. At the pool, my baby asked for a toy and I was shocked to find the price was extremely high, rented by the hour, and even for towels I had to hand over a card as if I might steal them. The process to get the toy was also painfully slow because of their system, which meant more waiting. Overall, the whole experience left me angry, uncomfortable, and disappointed.