Recensioni su Best Western Premier Sonasea Phu Quoc

Mi sono divertito molto in questo hotel. Personale cordiale e disponibile, in particolare Tung Anh della reception. Lo consiglio vivamente.

La stanza era molto, molto sporca... C'erano segni sul divano e la finestra del balcone sembrava non essere mai stata pulita... Se entravi nella stanza a piedi nudi, le piante dei piedi diventavano nere... era così sporco che elencare tutto era troppo fastidioso. Anche il check-out non è sistematico. Mi è stato detto di aspettare 10 minuti per il controllo della camera, quindi sono andato 10 minuti dopo e non è successo niente. Il design generale dell'hotel è buono. La piscina è grande e ben tenuta... ma non sembra essere stata mantenuta affatto da quando l'hotel ha aperto. Questo è il posto dove andare solo per la piscina.

Una brutta esperienza con un hotel a 5 stelle con standard internazionali e anche la categoria di camera più alta, Villa con 3 camere da letto con piscina privata. Ho pagato una tariffa per l'upgrade della camera di 18 milioni, ma sono passato a una stanza con gli scarichi danneggiati e un odore terribile. Dio, ho prenotato 3 notti. Inizialmente, poiché la mia famiglia ha bambini piccoli, ho pensato che fosse perché l'igiene dei bambini non pensava ad un hotel a 5 stelle che le strutture fossero così degradate. Quando ho informato il personale, sono stati accusati del ritardo nella notifica, quindi non hanno avuto il tempo di cambiare stanza. È così che i 5 stelle trattano gli ospiti che prenotano camere di alta classe?

There's a night market right in front of the hotel, and after a long pool where kids can play, there's a beach. It's also cost-effective, so you can get a bigger room for the same price as Novotel. Breakfast is normal but not bad, but there's also tteokbokki, maybe because there's a lot of Koreans. It's close to the airport, and there's an airport pickup shuttle. Plus, it's located in the middle of the road, so you can take a day trip to the north or south. There's also a cooking facility like a residence. Absolutely cost-effective hotel. If you're going to spend a short trip in only one of the five-star hotels, choose this one. However, it's very popular, but it's not the best.

We had an incredible stay at this hotel! The facilities were absolutely top-notch, and the staff went above and beyond to ensure we had a great experience. From the moment we arrived, we felt warmly welcomed and well taken care of. The highlight of our stay was definitely the stunning pool—it was huge, well-maintained, and perfect for relaxing after a day of exploring. The private beach was just as amazing, with pristine sand and crystal-clear waters. We loved spending our afternoons there, soaking up the sun and enjoying the peaceful atmosphere. However, there were a couple of small downsides. The bathroom had a large glass window that made it a bit awkward when showering or using the toilet, as the other person in the room could see in. There was a roller blind for privacy, but unfortunately, it was a bit see-through, which didn’t fully solve the issue. Also, the soundproofing of the room wasn’t great, and we could hear some noise from the corridor. The AC also could have been better, as it wasn’t as powerful as we expected, especially considering the tropical weather. Despite these minor points, our overall experience was fantastic, and I would still highly recommend this hotel I will be back to this hotel the next time I am in Phu Quoc. There is also a lovely night market opposite the hotel which was a nice surprise.

The worst hotel I've been to in a long time. When checking in, there were peanuts and toilet paper on the floor, so I called the reception to ask them to clean the floor. Of course, I can't unpack my luggage. Even after 30 to 1 hour, the cleaning service did not arrive, so I went out to eat and spoke to the reception directly. Please clean it. Even when I arrived around 4pm after eating, it wasn't cleaned, so I complained again to the reception. He didn't say sorry, just said he understood your situation. Since they didn't keep cleaning, I hadn't even unpacked my luggage, so I went outside and came back in. I arrived around 9 o'clock and it still wasn't cleaned. So I spoke strongly to the reception, and they didn't even say sorry and said they would take care of it quickly. When I went up again, he came back 10 minutes later and cleaned the floor. There was never any apology. When I came on a trip, the floor was dirty, so I couldn't unpack my luggage and had an uncomfortable stay. I don't often write reviews, but I'm writing this because it's ridiculous.

Had a great stay with Best Western Phu Quoc. Great location, beautiful sea, and also spa

Fairly a good stay and decent spread of breakfast buffet except for the airport pickup mishap. We called the hotel and confirmed the pickup time at 16:10 following the hotel schedule. However, we waited for the hotel shuttle van for 2 hours but unfortunately it did not show up. Explained to the reception about this issue however he did not seem to care much or maybe did not have the authority to offer a solution. The manager should have handled the situation in a better way at least by providing a room upgrade to make up for this inconvenience. Since we waited at the airport for a long time and we ended up paying an overcharged rate for a taxi. I tried to reach the manager multiple times however the reception staff informed me he was not available.

The hotel is ideally situated across from a large street market filled with restaurants and souvenir shops. The room size is reasonable, and the decor is neutral. The highlight of the stay was undoubtedly the hotel restaurant, which offered an impressive selection and quality for breakfast. The restaurant managers, Thu Ong and Phung, stood out for their kindness, attentiveness, and exceptional service. However, the experience at the hotel reception was disappointing. The service was unfriendly, with staff often appearing rude and unhelpful. For instance, when inquiring about purchasing a local SIM card, one staff member simply redirected us to another without assistance. Additionally, when we requested our bin to be cleaned, the staff pretended to listen but then abruptly hung up without addressing our request. During checkout, we were treated with suspicion when we stated we hadn't used anything from the minibar; the receptionist scanned us as if we were criminals. One particular manager(unfortunately we didn't get his name), who wore a white shirt on November 8th, was particularly unapproachable and seemed to avoid interaction altogether. While there was one staff member named Thinh who was helpful and kind, overall, the reception team did not meet the expectations of a five-star hotel.

The hotel is nice … the beach is also nice . it’s located exactly in front of the food market … the air conditioner was cold but in our opinion not cold enough … the refrigerator was not cold neither and they charge us a sprite that we didn’t took .

One of best resort in phq. Location just opposite to night market which is another surprising place. This resort is best in value. I Was is one of top 5 resort in my first 3 days and which is much higher price. This resort also has same kind of environment with much lower price.

Good location. Less than 10 mins from the airport. Easy access to the Sonasea night market. (Recommend Mr.seafood) 15mins to the Kingkong mart. Small market sells most of items and has laundry service. Breakfast is good. Swimming pool is nice for both of kids and adults. Linked beach has bars and restaurants. The housekeeping servie is good and friendly. Reception staffs are nice. But other staffs don't understand English. Massage and Nail shop is very friendly with reasonable prices.

The Hotel overall is really great. The room was nice and spacious, however they didn’t clean our room properly everyday. When they came to clean, they only made the bed, didn’t change the sheets and didn’t sweep the floor. They forgot to replace the towels. They took the old towels , but didn’t leave clean ones. We has to ask for sheet changing after the 3rd day and for them to sweep and mop. Because it got sandy of all the sea sand. The breakfast was good and the staff was friendly overall in the breakfast hall. I just feel for this time of year (During TET holiday) the hotel was VERY BUSY and under staffed. So therefore the overall experience could have been better if they had more staff during this time. The pool and private beach was really nice and we enjoyed that very much.

Hotel location is perfect, in the very middle of the island, so you can easily reach different locations. Rooms are cleaned every day but you can still see a lot of dust in between the layers of shelves or on the floor in the corners. Hotel is bussy, so the staff does not really pay attention to your individual needs and requests. You need to manage by yourself. Overall good experience