Best Western Premier Sonasea Phu Quoc

La stanza era molto, molto sporca... C'erano segni sul divano e la finestra del balcone sembrava non essere mai stata pulita... Se entravi nella stanza a piedi nudi, le piante dei piedi diventavano nere... era così sporco che elencare tutto era troppo fastidioso. Anche il check-out non è sistematico. Mi è stato detto di aspettare 10 minuti per il controllo della camera, quindi sono andato 10 minuti dopo e non è successo niente. Il design generale dell'hotel è buono. La piscina è grande e ben tenuta... ma non sembra essere stata mantenuta affatto da quando l'hotel ha aperto. Questo è il posto dove andare solo per la piscina.

Una brutta esperienza con un hotel a 5 stelle con standard internazionali e anche la categoria di camera più alta, Villa con 3 camere da letto con piscina privata. Ho pagato una tariffa per l'upgrade della camera di 18 milioni, ma sono passato a una stanza con gli scarichi danneggiati e un odore terribile. Dio, ho prenotato 3 notti. Inizialmente, poiché la mia famiglia ha bambini piccoli, ho pensato che fosse perché l'igiene dei bambini non pensava ad un hotel a 5 stelle che le strutture fossero così degradate. Quando ho informato il personale, sono stati accusati del ritardo nella notifica, quindi non hanno avuto il tempo di cambiare stanza. È così che i 5 stelle trattano gli ospiti che prenotano camere di alta classe?

The buffet breakfast is nice with variety of selection; however, the location is remote and surrounded with other resorts, if you would like to stay at the hotel most of the time, it would be fine, but if you would like to walk around, there’s nothing much nearby, only the night market and the scale is small. Vinbus #19 bus stop is near, but the schedule is not friendly, you may have to wait an hour or more for the next bus. The facility is older than expected and cleanliness to be improved. The gym room is equipped with several equipment and the pool isn’t as nice as seen in the picture. For the beach, it takes 5 mins walk and it’s nice.

It is very convenient, right next to the night market where we can get nice food, restaurants and massage. The facilities of the hotel are nice, love the pool and the beach. Stunning evening view. I'd love to return!!!

Close to beach and night market.

We had an incredible stay at this hotel! The facilities were absolutely top-notch, and the staff went above and beyond to ensure we had a great experience. From the moment we arrived, we felt warmly welcomed and well taken care of. The highlight of our stay was definitely the stunning pool—it was huge, well-maintained, and perfect for relaxing after a day of exploring. The private beach was just as amazing, with pristine sand and crystal-clear waters. We loved spending our afternoons there, soaking up the sun and enjoying the peaceful atmosphere. However, there were a couple of small downsides. The bathroom had a large glass window that made it a bit awkward when showering or using the toilet, as the other person in the room could see in. There was a roller blind for privacy, but unfortunately, it was a bit see-through, which didn’t fully solve the issue. Also, the soundproofing of the room wasn’t great, and we could hear some noise from the corridor. The AC also could have been better, as it wasn’t as powerful as we expected, especially considering the tropical weather. Despite these minor points, our overall experience was fantastic, and I would still highly recommend this hotel I will be back to this hotel the next time I am in Phu Quoc. There is also a lovely night market opposite the hotel which was a nice surprise.