Orez Tsang
30 maggio 2025
This was a celebration trip for us. We didn't mention since pre-arrival. We were being "WOW".
We got hotel message after reservation about transportation and we reserved two seat for hotel shuttle. However, it was rain and we didn't realise to go other entrance. We missed the transportation and took Grab. It was just a little incident and i reported the staff when we approached front desk and didn't want the staff keep waiting. It wasn't task failure.
As evening time, we got simple refresh and hotel tour. Then, we went out for dinner. The night view in the room was beautiful garden.
I liked the facilities of GYM and pool that was my first filter to seek this hotel. The Palm Kitchen staffs were good to make us and good morning for our vacation. The food items were also variety.
After the day trip to north area, we saw a cake for my wife's birthday. It was surprised. However, it was attracted ants coming. For this point, may use food cover to prevent. We didn't want to waste the amenities even we can't use. We took the photos and appreciated hotel's welcome and preparations. Then, called the call centre to clear the ants. The staff had prompt action. We received the message from hotel about "WOW" service🫰.
Upon departure, they tried to let us wait for their room check. They were not make me feel focus on minibar charges as i overheard "Nothing leave in room". Many travellers left "lost and found" as rush. This was a good service.
The location was good as close the airport, the peak and next to Versalles.
Thank you the team make me "Happy wife, happy life".
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